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Terms and conditions

TERMS OF USE of doctoranytime.be/en

Last updated: May 2026

Table of Contents

1. ACCEPTANCE OF THE TERMS OF USE AND DEFINITIONS

DOCTOR ANYTIME BVBA (hereinafter "Doctoranytime") operates the website www.doctoranytime.be, the Doctoranytime mobile application, as well as the online services provided through it (hereinafter the "website"), as well as any data or elements (e.g., images, text, graphics) included therein (hereinafter the "material"), in order to provide Doctoranytime users with the possibility to create an account and book medical appointments online (or by phone) by selecting a practitioner or a Medical Center within the network of healthcare professionals who have a profile on our website, and to be informed on medical topics of interest to them. Use of Doctoranytime is governed by these Terms of Use, applicable at all times, which also constitute an agreement between Doctoranytime and any person using the aforementioned online services, including healthcare professionals and patients (hereinafter the "user(s)").

Access to and use of these services in any manner implies the user's unconditional acceptance of these Terms of Use, as applicable at all times.

Unless otherwise stated, the term "medical" used in these Terms of Use shall also be understood to include paramedical practices and practitioners.

2. DOCTORANYTIME ONLINE SERVICES

Doctoranytime is an innovative website through which healthcare professionals (practitioners and Medical Centers) can present their professional profiles and the medical services they offer, as well as their availability for medical appointments. Users may view these profiles (including, among other things, the CV, services provided, availability) and, once they have created their own account, check the cost of each medical service offered by the practitioner or Medical Center of interest and book the appointment they wish with one click. Doctoranytime users may also cancel appointments via their account in accordance with Doctoranytime's appointment cancellation policy, view all Doctoranytime services they have used, review the healthcare professional who treated them with a rating and comments, view payments made, and submit questions answered by specialized medical staff via the Chat service. When a message is sent via this system, the practitioner receives an email notification informing them that a new message is available, without the content of the message being visible in the email. The message can only be viewed and processed by the practitioner via their dedicated space on Doctoranytime. Healthcare professionals wishing to create an online profile on the Doctoranytime website, as mentioned above, are asked to complete the relevant online registration form with their data ("Request for information", "Sign up to Doctoranytime", respectively) and submit it to Doctoranytime. Doctoranytime confirms the accuracy of the submitted data by contacting the interested party, and then the healthcare professional is included in Doctoranytime's partner network and has their own profile, where their CV, specialty, services provided, the cost of said services, and Reviews made by Doctoranytime patient users who have visited them are visible to users, in accordance with Doctoranytime's Review management policy. The profiles of healthcare professionals on the platform may fall into different categories, depending in particular on how the profile was created and any contractual relationship with Doctoranytime. For more information on these profile types and the associated professional data, please refer to the section “Types of practitioner profiles” at the end of point.

Accordingly, users wishing to create an online account on Doctoranytime in order to book medical appointments through it are asked to complete the relevant online registration form with their data, indicating whether they wish to receive Doctoranytime newsletters. Users who book appointments via the Doctoranytime website may receive a unique code on their mobile phone to confirm their identity.

When the user books an appointment, it may be confirmed in two ways:

(i) the healthcare professional has selected automatic acceptance of appointments and the user receives confirmation immediately;

(ii) the healthcare professional has selected manual confirmation of appointments and the appointment is only considered confirmed after explicit validation by the practitioner.

The patient may also, where applicable, receive a reminder or a delay notification by SMS, provided that the practitioner has a Premium account or an active SMS package.

When making a reservation, the user receives an email notification regarding their request. They can also choose to receive a confirmation text message and/or a reminder text message.

If the user has the Doctoranytime mobile app and has enabled notifications on their device, push notifications can also be sent to them.

Doctoranytime implements all reasonable measures to ensure proper delivery of these notifications. However, some notifications may not be received by the user for technical reasons beyond Doctoranytime's control, such as email issues, spam filters, telephone operator failures, or the voluntary disabling of communications by the healthcare professional.

Consequently, Doctoranytime cannot be held liable in the event of non-receipt or late receipt of a notification or appointment reminder, provided that the sending was properly initiated by its system.

Patients are invited to check their emails regularly, including their spam folder, to ensure proper receipt of communications related to their appointments.

Users also have the possibility to cancel their appointments, in accordance with the procedure described in Doctoranytime's appointment cancellation policy.

Users may contact Doctoranytime via the website for any questions by completing the relevant contact form.

A patient may also request an appointment using Doctoranytime's telephone service (Mon–Fri 9am–11am). These two services follow the same procedure as the online service. When requesting an appointment, patients must submit their data, which is then sent to the relevant healthcare professional to enable communication between the parties and completion of the process. Healthcare professionals are responsible for accepting appointments, and if one does not accept an appointment request, the request may be cancelled so that the patient may be assisted by another healthcare professional. Doctoranytime does not determine and is not responsible for the methods used by healthcare professionals and cannot force a healthcare professional to see a patient. Furthermore, Doctoranytime does not intervene in any way in the setting or collection of healthcare professionals' fees. Information relating to pricing, convention status, or any other billing conditions is communicated under the sole responsibility of the professional concerned. In addition, Doctoranytime has no responsibility for the value of healthcare professionals' diplomas, and it is at their discretion whether to accept to examine a patient.

In addition, users can ask health-related questions in the "Health Questions" section, which has a specific format. These questions are handled by the Doctoranytime team, which may use artificial intelligence (hereinafter "AI") tools as part of this process, and then sent to the relevant healthcare professionals for them to answer. Once the answer has been obtained, the user is notified by email.

The use of these AI tools does not in any way replace the professional judgment of healthcare providers, whose answers remain their sole and entire responsibility. The way in which Doctoranytime uses AI is described in Article 8 of these Terms and Conditions of Use.

Use of the "Ask our specialists" service implies prior acceptance of these Terms and Conditions of Use and Doctoranytime's Privacy Policy, as well as the provision of a valid email address so that the user can be notified when a healthcare professional answers their question.

When submitting a question, users undertake to comply with the following guidelines:

  • Provide clear and relevant context, along with details necessary to understand the request;
  • Ask short and precise questions, to enable a targeted and useful response;
  • Refrain from any offensive, inappropriate, defamatory or discriminatory content, as well as any nominative mention;
  • Not request prices, prescriptions or medical diagnoses.

Questions and corresponding answers are published in the Ask our specialists section, as well as on other related pages, to inform other Doctoranytime users about the same topic. The anonymity of the user who asks the question is guaranteed both during submission and publication, while answers are provided by healthcare professionals, who are solely responsible for the content and accuracy of their answers. Doctoranytime cannot in any case guarantee their validity, accuracy or quality. Answers, for which our partners are solely responsible as to accuracy, are provided based on the questions and data provided by users.

Healthcare professionals' answers are exclusively informational and advisory and cannot under any circumstances replace clinical examination, diagnosis and treatment.

If questions are offensive or abusive, they are neither sent to healthcare professionals nor published in the Ask our specialists section or other related pages. Questions mentioning healthcare professionals cannot be processed by Doctoranytime and are therefore sent to the relevant healthcare professionals for response. In addition, questions containing the user's personal data that do not guarantee anonymity will have such excerpts removed before the question is sent to healthcare professionals and published.

Doctoranytime's team answers only questions related to the service and its use, not medical questions. After the user submits their question, a few days are required for it to be processed by Doctoranytime, sent to healthcare professionals, answered, and published in the Ask our specialists section.

Types of practitioner profiles

In order to ensure the visibility of practitioners and the smooth running of their services, Doctoranytime distinguishes between several types of practitioner profiles on its platform ((i) paid profiles – (ii) “Freemium Directory” profiles – (iii) “Free Directory” profiles).

These types reflect the terms and conditions for creating the profile, the type of contractual relationship with Doctoranytime, and the nature and scope of the professional data processed.

The data concerned is exclusively professional data and is processed in accordance with the purposes, legal bases, and retention periods described in this privacy policy.

Profile type Method of creation Legal basis Data processed
Paying profile Profile created by a Doctoranytime agent following the signing of a contract with the practitioner. Necessity for the performance of the contract Last name, first name, specialty, business address, phone number, secure calendar, profile photo, photos of the practice, resume, areas of expertise, languages spoken, online appointments (optional), and other professional information provided by the practitioner.
Directory Freemium Profile created either directly by the practitioner via the registration module [available here], or by a Doctoranytime agent once the practitioner has agreed to the contractual relationship. Necessity for the performance of the contract Last name, first name, specialty, business address, phone number, secure calendar, profile photo, photos of the office, resume, areas of expertise, languages spoken
Free Directory Profile created by a Doctoranytime agent based on publicly available professional information Legitimate interests Last name, first name, specialty, business address, phone number

3. VIDEO CONSULTATION

Healthcare professionals with an active profile on Doctoranytime may offer patients the possibility of being consulted by video, if they wish. Video Consultation with a healthcare professional does not replace an in-office visit, but allows the professional to provide advice. If the healthcare professional deems it necessary to examine the patient in person, they must refer them to an in-person appointment. This choice is at the sole discretion of the healthcare professional and does not in any way fall under Doctoranytime's responsibility.

For a Video Consultation to take place, the healthcare professional and the patient must have the necessary technical equipment (computer, phone, microphone, webcam). Doctoranytime may provide technical support for the Video Consultation service, but is not responsible for problems that may arise due to the equipment of the healthcare professional and/or the patient (e.g., interruptions or delays due to poor internet connection, inadequate or incompatible equipment, etc.).

The process for requesting a Video Consultation appointment is the same as for requesting an online appointment. The appointment cancellation policy also applies to Video Consultation appointments.

During the Video Consultation appointment request process, patients may be asked to provide their credit/debit card details, accepting the fee set by the healthcare professional for this service. Payment is made at the time of online booking. If the patient wishes to have these details deleted after the end of the transaction, we recommend contacting us at [email protected].

If the Video Consultation cannot take place due to a technical issue, the patient must contact both the healthcare professional and Doctoranytime customer service at [email protected] so that the technical issue can be resolved. If the issue persists, the patient will not be charged for the service.

The terms and conditions for canceling appointments are governed by the cancellation policy established by Doctoranytime, which specifies the practical arrangements involved and the consequences determined by the practitioner in the event of failure to comply with the cancellation deadlines.

As is the case for online appointments, patients may publish a review on the healthcare professional's profile, in accordance with the review management policy.

Healthcare professionals must ensure that the Video Consultation takes place in an appropriate space so as not to risk compromising privacy and confidentiality. Recording the Video Consultation is prohibited.

4. INSTANT VIDEO CONSULTATION

Doctoranytime offers an Instant Video Consultation service, allowing patients to immediately get in touch with an available healthcare professional.

This service exists only for French-speaking users using the French version of the Doctoranytime website.

This service is currently limited to two specialties:

  • General Practitioner;
  • Physician holding a medical degree, accredited.

The Instant Video Consultation service is available Monday to Friday between 8:00am and 8:00pm.

Anyone needing urgent or non-urgent medical advice for sudden symptoms, prescriptions or support may use this service, including parents seeking advice for their children. This service does not in any way eliminate the need for an in-person medical consultation when required.

The price of the Instant Video Consultation is €29.99 (€26.01 consultation fee + €3.98 service fee), payable at the time of booking, i.e., before the start of the consultation. Payments are securely processed via Stripe.

When requesting a Video Consultation, the patient must select the relevant specialty and indicate the reason for the request.

Before accessing the service, the patient must:

  1. Check the box confirming they understand that Instant Video Consultation is not emergency medical assistance and that issuing a medical certificate or prescription is at the practitioner's discretion;
  2. Check the box acknowledging that Instant Video Consultation is not eligible for reimbursement by INAMI.

Once these conditions are accepted, the patient is connected with a healthcare professional within a maximum of 5 minutes.

A full refund of the amount paid is guaranteed when (i) the patient cancels the request before validation by a practitioner, or (ii) the consultation ultimately did not take place due to the practitioner (absence, cancellation or technical impossibility). In this latter case, the patient may contact the practitioner directly to request reimbursement, notably via the phone number displayed on the practitioner's profile where applicable.

When the practitioner does not provide a phone number on their profile or proves unreachable through that channel, the patient may contact Doctoranytime at [email protected], in accordance with point 13.2 of these Terms of Use.

If the patient cancels the consultation within the prescribed deadlines, the refund is processed automatically under the terms applicable to the service.

A survey email may be sent to the patient if they did not complete the procedure for requesting an Instant Video Consultation, in order to collect feedback on the service.

5. DOCTORANYTIME CHAT

In addition, Doctoranytime offers the Doctoranytime chat service, through which patients can contact healthcare professionals with whom they have already booked an appointment (provided the practitioner has the required subscription to offer it) and immediately obtain reliable answers to basic medical questions, without needing to book an appointment. This service does not replace an in-person consultation and may only be used to obtain medical advice, without the possibility of obtaining a prescription or medical certificate. Healthcare professionals are solely responsible for the answers they provide to questions received via chat.

6. HEALTHCARE PROFESSIONAL "BLACKLIST" FEATURE

In certain cases, a healthcare professional may decide to refuse booking an appointment with a patient via Doctoranytime.

This refusal may occur (i) manually at the professional's discretion (notably in case of inappropriate behavior or an incident at the practice), or (ii) automatically, when the patient has accumulated a certain number of unexcused no-shows at previous appointments, in accordance with the settings chosen by the practitioner.

In such situations, the patient concerned will see, on the professional's profile, that it is impossible to book an appointment with them via Doctoranytime, without any further explanation.

Doctoranytime does not intervene in the healthcare professional's decision to refuse or accept a patient, nor in the reasons for that decision, which fall under the professional's exclusive responsibility.

7. MEDICAL CENTERS AND OWNERSHIP OF PATIENT DATABASE

Medical Centers using the Doctoranytime platform may choose, when creating their Center page, among different models for managing patient databases and data access, according to the options defined by Doctoranytime.

1. Types of Medical Centers

Doctoranytime distinguishes two main operating models:

"Shared" Centers:

In this model, patients' identification data (name, surname and contact details) belong to the Medical Center. This generally applies to structures where practitioners operate under a single entity (e.g., medical homes).

Practitioners have access to the Center's patient contact details, but do not have access to consultation content data, which remains strictly confidential and specific to the practitioner–patient relationship.

In case a practitioner leaves, their access to the Center's patient database is removed. The patient database remains attached to the Medical Center.

"Non-Shared" Centers:

In this model, each practitioner remains the full owner of their patient database. Patient records are not shared among practitioners working in the same Center. Each professional has their own database and operates independently.

When a patient consults several practitioners within the same Center, a new record is created for each therapeutic relationship, under the responsibility of each relevant practitioner.

2. Access management and user accounts

Doctoranytime provides a Linked Account system allowing a user (practitioner or secretary) to access multiple structures with a single username and password.

This system allows, in particular, a secretary or manager to act on several accounts, subject to compliance with access levels defined by the Medical Center.

Access levels are:

  • Admin: full access to the structure (settings, practitioner profiles, user management).
  • Secretary: access to appointment management for all practitioners of the Center, without the ability to modify their profiles.
  • Limited secretary: restricted access to appointment management for certain practitioners only.

These accesses are configured by the Medical Center or, where applicable, by Doctoranytime's support team upon request.

When a practitioner works in several structures (e.g., a private practice and a medical center), access must be strictly separated to ensure confidentiality of patient data.

3. Responsibility and confidentiality

Doctoranytime acts solely as the technical provider of the platform enabling appointment organization and profile management.

Access rights management, determination of patient database ownership, and internal data sharing conditions fall under the sole responsibility of the Medical Center concerned.

Doctoranytime neither stores nor transmits information related to the content of medical consultations and does not determine in any way the ownership of patient databases.

8. SPECIFIC CONDITIONS OF USE OF DOCTORANYTIME

  1. The data submitted by users of the online services must be correct and accurate. Any information provided by users in order to satisfy a request is considered confidential and is transmitted only to the directly concerned party, and to the competent authorities according to the law where the user's use would be contrary to Doctoranytime's terms of use and Belgian legislation in general. The latter, in particular, may be considered appropriate in the event that the user's use of the Doctoranytime website violates operating rules. In such a case, all data concerning said user, as well as their IP address, may be part of an investigation, to the extent necessary to protect Doctoranytime's rights. Data sent on the Doctoranytime site must not be contrary to Belgian law and to the principles of morality regarding the use of the Internet in general, and must not be modified by the user who posts them or by other persons to their knowledge. Such data may be used by Doctoranytime without the user who provided them being able to assert any rights against Doctoranytime. Each user is responsible for their use of Doctoranytime, and may use its services only for lawful and legitimate purposes. The user is not authorized to use Doctoranytime in a manner that could destroy, disable or damage our servers or networks, or in a manner that interferes with the use and enjoyment of Doctoranytime's services by any other user. Users are prohibited from unlawfully abusing our services by booking appointments they do not intend to attend. Users are also prohibited from creating false accounts with fraudulent intent and from collecting or storing other users' data in any manner whatsoever. Doctoranytime reserves the right to pursue its claims for any damage caused by the violation of the aforementioned prohibitions by users and to take any legal action, proceedings and lawful judicial and extrajudicial remedial measures in order to prevent the violation of these terms of use. Although our services are publicly accessible free of charge, the costs of the medical services provided to users by the healthcare professionals cooperating with Doctoranytime are borne exclusively by patients, who assume exclusive responsibility for them vis-à-vis the cooperating healthcare professionals.

  2. The information and presentations appearing on the website express the personal opinions of their authors, are strictly for informational purposes and cannot in any case replace diagnosis, treatment, medical examination and advice from a healthcare professional. Users must not use information contained in Doctoranytime as a substitute for medical advice or treatment, and such information cannot in any case replace professional medical advice, examination, diagnosis or treatment. Users must not disregard, avoid or delay obtaining medical advice from a competent healthcare professional because they have read certain information on Doctoranytime. Do not use Doctoranytime in the event of a medical emergency. In the event of a medical emergency, please call 112 and/or consult your attending healthcare professional immediately. You are solely responsible for the manner in which you use the information provided by Doctoranytime. No statement or display on Doctoranytime shall be considered the practice of medicine or the provision of healthcare. If a user relies on any information provided by Doctoranytime, they bear full responsibility. Doctoranytime cannot guarantee the availability of a healthcare professional at any given time. Doctoranytime is not responsible for any cancellation or missed appointment by a healthcare professional, nor for any damage suffered by the user due to such cancellation or missed appointment.

  3. Users are considered solely responsible for access to their personal account on Doctoranytime, as well as for protecting their access codes against unauthorized persons. Users are also solely responsible for the review, use, management and access to their activation codes, as well as their access codes.

  4. Users have the possibility to submit a review regarding their experience with a healthcare professional appearing on the website. This review may be submitted (i) either via the email sent after the consultation, (ii) or via the "Reviews" feature accessible from the user's patient account. These comments will be visible on healthcare professionals' profiles on Doctoranytime, provided that they have passed the approval process by the Doctoranytime team in accordance with Doctoranytime's Review Policy. These comments must be submitted responsibly and must be clear and honest. Users are solely responsible for the use of inappropriate words and/or expressions, as well as excessive personal criticism and/or unfair/offensive comments. Doctoranytime reserves the right to delete users' comments for any reason whatsoever, without however assuming responsibility for omitting or delaying their deletion. It must be borne in mind that users' comments simply reflect their opinions. The purpose of comments is to inform Doctoranytime users. From the moment a user submits their comment, a few days are required for it to be approved and become visible on the profile of the relevant healthcare professional, provided that the comment complies with the terms of use. If Doctoranytime needs additional clarification from the patient regarding their comment, it will contact them in writing by email in accordance with its Review management policy. If a review is contrary to principles of morality, is offensive or gives a distorted picture of reality and thus unfairly harms the credibility of the healthcare professional in question, it will not be published on that professional's profile. The online prescription procedure may be used but must be preceded by an examination of the patient and confirmation of their identity. In order to investigate an incident, and to keep healthcare professionals informed, Doctoranytime reserves the right to transmit reviews to interested parties.

    After 60 days from the appointment date, the user may no longer publish a review regarding the consulted healthcare professional. The 60-day limit may be exceeded if it is a case where the user had the opportunity to revise their original review so that it complies with the terms of use and may be published. It is at Doctoranytime's discretion not to publish a review when it includes, in particular, comments on medical diagnosis/pharmaceutical treatment, derogatory/offensive comments, or comments on the cancellation of an appointment when the patient had been informed of that cancellation before arriving at the practice. Finally, comments regarding Doctoranytime and the use of its services are not visible on healthcare professionals' profiles.

  5. Doctoranytime content, including, but not limited to, texts, images and information published by its editors, as well as any other material included in the website, is used solely for the purpose of informing its users. The material and information provided by the website are not exhaustive and may not reflect or include the most recent research in all fields of medical science. Some of the information contained on our website is provided by third parties. Doctoranytime is not able to verify this information and cannot guarantee its accuracy.

  6. Doctoranytime reserves the right to take any of the following measures, including but not limited to: (a) record and store all communications between users and the website, including emails and questions-answers between users and the healthcare professionals cooperating with Doctoranytime or other parties; (b) investigate any complaint regarding communications that are not compliant with its terms of use, and remove such communications or require that they be removed at its discretion; (c) remove communications and data/information sent by users that are deemed offensive, unlawful or disturbing, or that do not comply with Doctoranytime's terms of use; (d) delete registered members when they do not comply with Doctoranytime's terms of use, after having been warned thereof.

  7. No information received by Doctoranytime users and its services constitutes a guarantee or an obligation on the part of Doctoranytime, to the extent that this is not stipulated in these terms of use.

  8. The Doctoranytime website may include medical topics or various health topics. If a user finds such topics offensive, they must refrain from using our website. No content with the aforementioned topics may be considered offensive to users.

  9. Doctoranytime reserves the right to display data concerning each registered user relating to their online image on third-party websites. This right arises from partnerships concluded between Doctoranytime and other services.

  10. Doctoranytime may provide links to third-party websites. It may also select and prioritize specific websites based on the search terms entered by the user and allow those who advertise on Doctoranytime to respond to certain search terms with advertisements or sponsored content, in accordance with its advertising management policy. In no case does Doctoranytime recommend or advise the content of third-party websites and pages to which it links users via links, hyperlinks or advertising banners. In the event of a problem while visiting or using such websites and web pages, users must contact them directly, as they assume full responsibility for the provision of their services. In no case should Doctoranytime be considered as adopting or accepting the content or services of the websites and pages to which it refers, or as being associated with those websites and pages in any other manner, or as being responsible for them. Doctoranytime is not responsible for any type of communication between users and third-party service providers advertising on Doctoranytime, nor for any transaction that may result from the relationship between them. Doctoranytime is not responsible for the content of third-party websites, websites within Doctoranytime, websites that may appear on the Doctoranytime website or that are the result of a search, nor for third-party advertisements, and does not represent their content or validity. Users are responsible for their use of third-party websites, and such use is governed by the terms of use of said websites. Doctoranytime assumes no responsibility in cases where referenced third-party websites violate the rights of other parties, lack security or are inaccurate, incomplete or misleading, contain viruses or other harmful programs.

    Doctoranytime does not endorse the content, products or services offered on these websites and is not associated with the administrators of these websites. Where our website refers to other websites by links or hyperlinks, the owners and/or administrators of those sites are entirely responsible (civilly and criminally) for the security, legality and validity of the content of those sites, with Doctoranytime assuming no responsibility whatsoever—for example, liability for infringement of intellectual and industrial property rights. If users connect to these websites, they alone bear the risk of connecting and accessing these websites, without Doctoranytime's involvement.

  11. If Doctoranytime is informed of errors by users, it assumes responsibility to immediately make every possible effort to correct such errors. Nevertheless, users use at their own responsibility the data and material contained on the website, which are provided without any guarantee of their accuracy and precision, Doctoranytime assuming no responsibility (direct or indirect) for any damage (direct or indirect) that may be suffered by anyone following the use of our website or the data it contains. Doctoranytime may make changes and improvements at any time, without informing users, if it deems that such changes and improvements will facilitate the operation of the website.

  12. Apart from explicitly mentioned exceptions (such as third-party, partner and organization intellectual property rights), all Doctoranytime content, including images, graphics, photos, drawings, texts, services provided and all records of this website in general, constitutes Doctoranytime's intellectual property, trademarks and service marks, protected by the legal provisions of Belgian law, European law and international conventions and treaties. Therefore, none of the aforementioned items may, in whole or in part, be sold, copied, modified, reproduced, republished, processed, downloaded, transmitted or distributed in any manner whatsoever to third parties. An exception to the above is the isolated storage of a single copy of a part of the content on a simple personal computer for exclusively personal and non-public or commercial use, without deletion of its indication of Doctoranytime origin, and without prejudice to the relevant intellectual and industrial property rights. All other products or services mentioned in Doctoranytime web pages and bearing the marks of their corresponding practitioners, organizations, companies, cooperating institutions, associations or publications are their intellectual and industrial property, and therefore they bear the responsibility thereof respectively. Users understand and accept that they do not have the right to reproduce, copy, sell, resell, process and/or commercially exploit in any manner whatsoever Doctoranytime website content, in whole or in part.

  13. Users accept that their personal data, as declared when submitting a question and their personal history, will be stored and processed by the website administrator, who has the right to share it with third parties (healthcare professionals) for the sole purpose of ensuring proper functioning/provision of Doctoranytime services and sending corresponding replies. In addition, Doctoranytime's administrator will keep a register with users' personal data, in accordance with the terms and conditions of the European Union General Data Protection Regulation (GDPR) 679/2016/EU as applicable, for reasons of national security, to verify particularly serious offenses, and for any reason provided by the Regulation, provided that the procedures provided by the Regulation are followed.

  14. The information contained on the website and provided by healthcare professionals is accurate, objective and intended to inform the public. It complies with Article 37 of the Medical Code of Ethics, as its sole purpose is to facilitate patients' appointment booking.

    With regard to the information in the fields "Visit cost / Service cost", in particular, which is visible to registered users, it is disclosed to them upon their relevant request and as soon as they log into their account.

    Interception of data, as well as rebroadcasting data without the agreement of healthcare professionals or Doctoranytime, constitutes an unlawful act, the sole responsibility for which is borne by the interceptor, who is exposed to the sanctions provided by law.

    Doctoranytime simply provides hosting services for healthcare professionals' personal websites in order to facilitate contact between them and patients. Doctoranytime is not responsible for the level of fees or services provided by healthcare professionals and the corresponding pricing. Doctoranytime simply aims to improve healthcare services by offering other options to patients in a purely indicative manner thanks to complete and adequate information. A healthcare professional may continue to appear in search engines even after the end of their partnership with Doctoranytime, showing their basic data such as name, practice address and contact number.

  15. Doctoranytime may, in the course of providing its services, use AI-based tools to assist it in certain tasks.

    These tools are carefully selected and are used under the supervision of the Doctoranytime team and in compliance with applicable regulations, including Regulation (EU) 2016/679 on the protection of personal data ("GDPR") and Regulation (EU) 2024/1689 on artificial intelligence ("AI Act").

    Each result provided by these AI tools is systematically verified by qualified individuals.

    Doctoranytime is committed to developing its AI practices in a transparent manner. Additional information may, where appropriate, be communicated to users via specific documents published on the website.

  16. Use of the Doctoranytime website and all its services and content is subject to the above terms of use. If a user finds these terms unacceptable, they are asked to refrain from using the Doctoranytime website.

9. MODIFICATIONS OF THE TERMS OF USE

Doctoranytime reserves the right to amend its terms of use and all other rules governing the use of the website at its discretion, by making each amendment known by publishing a notice on its website each time. The terms of use include the last date on which they were updated.

The user's continued use of Doctoranytime after such notice constitutes acceptance of these amendments.

Use of the website is subject to the terms of use as they apply at the time of such use. Users must periodically check the terms of use to remain informed of their content, and they are solely responsible for remaining informed.

10. SPECIFIC TERMS

If use of a service provided by the website is governed by specific terms of use and/or policies, such terms shall be considered an integral part of these terms of use. In the event of conflict, the specific terms of use of each service shall prevail.

11. ADVERTISING ACTIVITY

On its website, Doctoranytime operates an advertising activity which may take the following forms in particular:

  • Displaying advertising banners on certain pages of the website;
  • Publishing articles or editorial content co-produced in partnership with third-party companies, notably pharmaceutical companies;
  • Featuring on the platform products or devices that are the subject of a collaboration with a commercial partner.

Any sponsored content or content arising from a commercial partnership is clearly identified as such to the user. The identity of the advertiser, sponsor or commercial partner behind the content is stated explicitly and visibly.

The processing of personal data carried out in the framework of this activity (via cookies used for performance measurement purposes) is governed by Doctoranytime's privacy policy.

No personal data of any visitor or user is shared with advertisers, sponsors or commercial partners; only anonymised and aggregated performance statistics are communicated to them.

For more information on this specific processing, please refer to the website's privacy policy.

12. USE OF THE WEBSITE BY MINORS

By accepting the terms of use, users declare that they are adults over 18 years of age or, if under 18, that they have obtained the required consent of their legal guardian(s) and will provide the latter's information if requested. Legal guardians of minors must protect them from access to material intended for adults and are solely responsible where this is not the case.

Doctoranytime takes all technically possible measures to establish whether its online services are used by minors under 18, but assumes no responsibility if it turns out that this is not the case. In any event, you are requested to contact us at [email protected] if you discover that minors have used our website in violation of the terms of use.

Doctoranytime cannot guarantee that other users will not post on our website material that could be deemed inappropriate by parents or legal guardians of minors. Doctoranytime is not responsible for access via the Internet to information, goods and services that are contrary to the law or principles of morality, or that are inappropriate for certain categories of persons, in particular minors.

If a user believes that the material or part of it infringes their rights or those of other persons, they may send an email to [email protected] specifying the material or part of it they deem offensive and the reasons supporting their request.

13. DOCTORANYTIME LIABILITY

Liability regarding the content and operation of the website

The website is used "as is", subject to modifications by the healthcare professional at any time. Patients may not make modifications or interfere in any way with the website.

Doctoranytime endeavors to ensure in some way the secure and functional use of the website and to provide accurate, complete, valid, reliable and timely information through it. In all cases, users acknowledge and accept that, due to the nature and evolution of Doctoranytime's products and services, as well as the nature and technical requirements of the Internet, Doctoranytime may not be able to fully control its content and the security of its pages and services at all times.

Users are responsible for their use of the website. Doctoranytime, its employees and executives, its representatives, or any third party involved in the creation, production or publication of material, shall not be responsible for any direct, indirect, moral, incidental or other type of damage resulting from or related to the use of the website, to the extent that liability exclusions are permitted by law, including, but not limited to, inadvertently obtaining a computer virus from the website or from emails sent by it.

Liability with regard to the healthcare professional

In general, Doctoranytime does not manage and is not involved in any step of the contractual relationship between the healthcare professional and the patient. Any disagreement or dispute, including regarding a financial transaction, is strictly between the healthcare professional and the patient and must be resolved without Doctoranytime's intervention.

In certain specific situations (when a healthcare professional did not attend a paid video consultation and is unreachable by the patient after this incident, or when no phone number is available on their profile), the patient may contact Doctoranytime, which may help facilitate contact with the practitioner or, where applicable, directly proceed with reimbursement.

This assistance does not in any way imply Doctoranytime's liability regarding healthcare professionals' behavior or availability, as they act under their sole responsibility.

Doctoranytime's sole involvement in case of cancellation or absence of the professional is governed in accordance with the cancellation conditions.

14. INTELLECTUAL AND INDUSTRIAL PROPERTY – AUTHORIZATION

Property rights

The website, including its software, is Doctoranytime's intellectual property and is protected by the relevant provisions of Belgian, Community and international law on intellectual property protection. In addition, the composition of the content and the arrangement of the elements contained in the site at any time are Doctoranytime's exclusive property and are protected by the relevant provisions of Belgian, Community and international law. No ownership right in the website and the material is granted to any user by this means, except for the use authorizations explicitly stipulated in these terms of use.

Doctoranytime expressly reserves all intellectual property rights in each of the elements of the website, as well as in its own material (not advertised on the website), through this document, such as intellectual property rights, industrial property rights on trademarks or service marks, brand names, distinctive features, etc.

Authorization – Restrictions of use

Provided that users comply with these terms of use and the website privacy policy, Doctoranytime grants them, free of charge, a limited, non-transferable and non-assigned authorization to access, download and view its services and material on their device screens, and to use them generally for the purposes designated in these terms of use. Accordingly, users acknowledge and accept that the website and its material are intended exclusively for personal and non-commercial use. Users are entitled to download and/or copy and/or store an isolated part of the service material for their strictly personal use and not for commercial purposes, without deleting its indication of Doctoranytime origin and provided that they protect Doctoranytime's property rights against any infringement. For any other purpose, the aforementioned actions are authorized only if Doctoranytime has given its written consent. Access to the website or any of the aforementioned actions does not in any case result in the creation of any right, title or legitimate interest in any part or the whole of the website downloaded and/or copied and/or stored.

Except for the authorized use mentioned above, the website and its material may in no case be reproduced, copied, rented, sold, sublicensed, assigned, transferred, exported, transmitted, broadcast or distributed, in whole or in part, by any user, nor be subject to loan or merchandise. In no case may the website be used for commercial purposes. Any modification, adaptation, adjustment, translation or other change of the service and the material is explicitly prohibited, as is the creation of derivative works or improvements. Likewise, dismantling, reconstruction or otherwise obtaining the source code of the website is prohibited, as is reverse engineering. The creation and/or publication of a database containing substantial parts of the service is also not authorized without Doctoranytime's prior written agreement.

On the basis of the foregoing, users undertake not to create derivative works based on the website content, and not to copy, reproduce, republish, upload, modify, transmit, sell or exploit in any way whatsoever the website, its material or associated software, in whole or in part. They further undertake not to enter the website into an index, not to frame it with another website, not to introduce it as a direct link to its internal data from another website, not to copy its location onto another server by creating a mirror and not to guarantee any right to a third party through the website without Doctoranytime's prior written agreement.

In addition, any action aimed at circumventing or violating security rules or content use rules stipulated, implemented or enforced by any feature (including, among others, digital rights management) contained in the website is prohibited. It is also prohibited to use the website to access, copy, transfer, encode or broadcast content in violation of any law or any right of Doctoranytime or a third party, as well as to remove, conceal or falsify copyright notices, trademarks or other exclusive rights notices of Doctoranytime or third parties that are attached or included in the service or accessed through it or in combination with it.

It is prohibited to use the website unlawfully, for unlawful purposes or in violation of applicable laws or regulations of Belgian intellectual property legislation and the relevant provisions of Belgian and international law.

By using the website, users accept, without prejudice, agree and mutually undertake to use it in a lawful and proper manner, in particular in accordance with the terms set out in this document.

Use of the website that violated the terms of use is strictly prohibited and will automatically result in termination of the above authorization. The authorization granted to users may be freely revoked by Doctoranytime without prior notice.

Respect for and protection of third parties' intellectual property rights is a fundamental principle of Doctoranytime's policy. If a user believes that their intellectual property rights are infringed through the website, they may notify Doctoranytime by sending an email to [email protected], specifying the part of the service that would infringe their rights and the reasons why it is qualified as an infringement.

15. PERSONAL DATA AND PRIVACY PROTECTION

For privacy protection and management of personal data, please read the website privacy policy, which is an integral part of these terms of use.

16. OFFICIAL SERVICE

Users undertake not to create or provide means to participate in the service from other websites or in a manner not authorized by Doctoranytime.

Users undertake and accept not to use electromechanical computing equipment or software or any other method not authorized by Doctoranytime that could affect the website.

17. AVAILABILITY AND PROPER FUNCTIONING

Doctoranytime makes all reasonable efforts to ensure maintenance and availability of the website. However, users acknowledge that website availability may be affected by users' equipment, by other communication networks, by the provision of Internet connection services, by the number of people trying to use the website simultaneously, or by other causes; therefore, users agree that Doctoranytime is not responsible for any interruption or malfunction of the website, nor for any temporary bandwidth congestion.

The website and Doctoranytime have no connection with the provision of Internet connection services, and users and/or the website host are solely responsible for payment of all their dues to the competent providers of these services and for ensuring their Internet access.

The user accepts and agrees that Doctoranytime may modify and/or temporarily or permanently interrupt the operation of all or part of the website, with or without notice to users. For this reason, Doctoranytime assumes no responsibility for any damage due to interruption or malfunction of the website or users' inability to access it, the closure of all or part of the website, delays, non-delivery, interruption or poor quality of reception of its services, loss of its content or the existence of any type of error. Doctoranytime does not guarantee that the website will be compatible with every user's device, hardware and software.

18. PROVIDERS AND OUTSOURCED SERVICES

As part of the provision of its services, Doctoranytime may use external providers to ensure certain technical or operational functionalities, such as in particular the management of online payments, the sending of notifications (via SMS or emails), agenda management, telephone secretariat services, or patient support.

These providers act on Doctoranytime's behalf, in compliance with applicable contractual obligations, and are selected for their reliability, compliance and commitment to confidentiality and data security.

It is nevertheless specified that, although Doctoranytime supervises these services, the quality and availability of services provided by these providers may occasionally depend on external factors (e.g., delays in technical support response). Doctoranytime endeavors to limit such inconveniences and to ensure diligent follow-up.

19. AVAILABLE SOFTWARE

Doctoranytime or the website suppliers/licensors have intellectual property rights or other rights to the software available for use of the website. In order to access website information, users and/or hosts may be required to sign a license with third-party software suppliers. Users' and/or hosts' ability to access this information may depend on whether such licenses are signed. Use of this software is governed by the terms of each license agreement contained in the software. Doctoranytime assumes no responsibility regarding compliance with these licenses. It is recommended to refrain from installing or using software if the user and/or host has not received the corresponding use license. However, if a user and/or host proceeds with such actions despite the absence of a license, they bear the risk alone.

20. MAINTENANCE

In any event, Doctoranytime reserves the right to temporarily or permanently interrupt operation of all or part of the site at any time in order to maintain or update it, or for any other reason, without any further liability.

21. SECURITY

Although Doctoranytime makes every possible effort to protect the website against digital viruses and/or other types of harmful or damaging files (or programs) designed to interfere with, damage or limit the operation of any software or telecommunications equipment, Doctoranytime cannot guarantee that the website will never be attacked. Consequently, the integrity and preservation of each user's software systems and electronic equipment depends on their own diligence, and Doctoranytime assumes no responsibility in the event that users' electronic equipment (software and hardware) is attacked by viruses and other harmful files as described above.

22. USERS' OBLIGATIONS

In addition to what is detailed in Doctoranytime's specific conditions of use, users accept and agree that they will make lawful use of the website. Users undertake to comply with the following points:

They must not act in a way that prevents and/or makes impossible the proper and/or lawful use of the website and other websites associated with it by other users.

They must not act in a way that violates Doctoranytime's or third parties' intellectual or industrial property rights.

They shall not act in a way that misleads a third party as to the origin of the website content and/or harms Doctoranytime's reputation in any way whatsoever.

They must not install, transmit and/or emit in any manner whatsoever digital viruses and/or other types of harmful or damaging files and/or programs intended to damage or restrict the operation of any software or telecommunications equipment through the website, or to prevent other users from using the website. Likewise, they must not use any (automatic) system whatsoever, such as, without limitation, "robots", "spiders", "offline readers", etc., aimed at creating denial-of-service attacks (including, but not limited to, network DoS, application DoS, network DDoS, including DrDoS, or application DDoS).

They must not install or promote in any manner whatsoever unsolicited or not explicitly approved advertising messages in any form whatsoever and/or unsolicited electronic messages (spam), and must refrain from promoting unwanted information in general in any manner whatsoever.

They must not upload or transmit in any manner whatsoever material and information that they are not entitled to disclose under legal provisions or private agreements (for example, confidential data).

They must not act in a way that violates rights or harms third parties' personality, in particular in a way that harms a minor, in particular by refraining from impersonating other persons.

They must not interfere with or jeopardize the security of the website or cause other damage to the website, the material included therein, the source codes of the software composing it, the server hosting it, and/or networks connected to or accessible through the website or other websites linked thereto.

They must not act for any purpose prohibited by these terms of use.

They shall not take actions that could constitute or encourage behavior that would be considered a criminal offense, entail civil liability or otherwise violate any law.

They must not publish or transmit material whose content is threatening, false, misleading, offensive, harassing, defamatory, obscene, immoral, scandalous, pornographic or blasphemous. Doctoranytime must fully cooperate with all law enforcement authorities and must fully comply with any court decision requesting or ordering disclosure of the identity of any person publishing or transmitting such information and material.

They shall not collect email addresses or other user data of the service by electronic or other means in order to engage in commercial or other types of unwanted communications with users, other than commercial communications to which each user consents.

They must under no circumstances upload, transmit, store or make publicly available images of third parties without their consent.

They must notify Doctoranytime at any time as soon as they become aware of illegal or prohibited use of the website by third parties.

Use of any material element without Doctoranytime's written authorization is strictly prohibited, other than the use stipulated by these terms of use. In the event of violation of the terms of use, Doctoranytime will make full use of any legal remedy provided by law, including criminal prosecution.

23. INDEMNIFICATION

Each user undertakes to protect, defend and indemnify Doctoranytime, its partners, its employees and its staff in general for any damage and prejudice, without limitation, that they may suffer following or in relation with, directly or indirectly, misuse of the site by the user or a violation of the terms of use.

Doctoranytime's failure to exercise its rights arising from these terms of use does not constitute a waiver of such rights.

Doctoranytime expressly reserves the right to supervise implementation of these rules at its discretion.

24. TERMINATION

Doctoranytime reserves the right to immediately terminate, without notice, the agreement concluded with a user under this document, without penalty and without further liability, if the user violates the terms of use, in whole or in part, or if Doctoranytime is unable to verify the information provided by the user in the context of use of the website.

25. ENTIRE AGREEMENT – SEVERABILITY

These terms of use, as well as all other rules to which they refer (including, but not limited to, cancellation conditions or the Review management policy) or that appear in the service, constitute the entire agreement between Doctoranytime and users regarding use of the website.

By accessing the website or using one of the services offered, the user acknowledges having read all of these documents and accepts them without reservation.

If a competent court finds, for any reason whatsoever, that one of these terms of use is invalid and unenforceable, the other terms shall remain valid and enforceable without being altered or invalidated in any way whatsoever.

26. EVIDENCE

The printed edition of the website and the terms of use, as well as any correspondence in electronic format, are accepted as evidence before judicial or administrative authorities.

27. APPLICABLE LAW AND JURISDICTION

These terms of use and any amendments thereto are governed by Belgian law. For any dispute arising from this agreement and that cannot be resolved extrajudicially, the courts of Brussels shall have jurisdiction ratione materiae.

According to the terms of use, all legal rights and remedies are cumulative and do not exclude other legal rights and remedies provided by law or other agreements.

28. CONTACT

For any questions or clarification regarding the website, users may contact [email protected].