Privacy policy
Table of Contents
PERSONAL DATA PROTECTION POLICY
Last updated: July 2023
The website www.doctoranytime.be (hereinafter referred to as “doctoranytime.be”) is managed by DOCTOR ANYTIME BVBA (hereinafter referred to as “Doctor Anytime”), whose headquarters are located in Ixelles (109 Rue Goffart, 1050 Ixelles), with the company number BE0643.899.757, and which is responsible for processing personal data collected when you visit the doctoranytime.be website and use the services provided by Doctor Anytime.
By personal data, we mean all information that identifies or can identify you, directly or indirectly.Doctor Anytime takes the protection of your privacy and personal data extremely seriously and has taken all necessary measures to ensure the security and maintain the confidentiality of information regarding the visitors/users of the website services.
We ask that you read this privacy and personal data protection policy carefully to be informed about the type of data that is collected when you visit our website and use its online services, how this data is used, and your rights. This policy serves as a notice to the concerned individuals, in accordance with Articles 13-14 of the General Data Protection Regulation (EU) No. 679/2016 (hereinafter referred to as “GDPR”).
If you have any questions regarding this privacy policy and how Doctor Anytime collects and processes your personal data in general, please contact Doctor Anytime’s Data Protection Officer (DPO) at the following email address: [email protected]. This personal data protection policy applies exclusively to the doctoranytime.be website.
Visitors/users/practitioners should be aware that our website may include links to other websites, and Doctor Anytime is in no way responsible for the practices, terms of use, personal data protection policies, and/or content of these websites.
PROCESSING OF PERSONAL DATA BY DOCTOR ANYTIME
In this section, you will find more information about the processing of personal data by Doctor Anytime. We categorize this information into sections by type of services that can be used on our website. In practice, several of these services may be provided simultaneously.
GENERAL INTRODUCTION
A. No obligation to provide data, and consequences of such refusal
You are neither legally nor contractually obliged to provide your personal data. However, in order to carry out some of the services we offer, it is necessary to process data. If you refuse to provide your personal data, some services cannot be offered. In some cases, refusal to provide data means that we will not be able to offer our services in the same way or with the same quality.
B. Sharing/Transfer of personal data to third (countries) parties
Doctor Anytime does not sell the personal data of its visitors/users/practitioners. However, Doctor Anytime reserves the right to share them with third parties solely for the purpose of providing its online services. Doctor Anytime contractually ensures that the necessary measures for the security and confidentiality of personal data processed by third parties on its behalf are taken. Doctor Anytime does not transfer any personal data outside of the European Union.
C. Sharing/Transfer of personal data to government entities
We transmit personal data to public authorities (including jurisdictional/administrative courts) when it is a legal obligation or when it is necessary for the validation, exercise, or defense of a legal action (Article 6, §1, c) and f) of the GDPR).
D. Data Retention Period
In the "Data Retention" section (see below), we indicate in each case the duration for which we will keep your personal data for the processing concerned. After this period, we will no longer process your personal data, unless this is necessary to comply with a legal obligation or when it is necessary for the validation, exercise, or defense of a legal action, or if you give us your consent for longer retention.
E. What type of personal data do we collect?
Doctoranytime.be is a website through which a user can make a medical appointment online "with a single click" (or by phone), by selecting the practitioner and/or Health Center of their preference among a network of practitioners and Health Centers cooperating with Doctor Anytime. Additionally, it allows healthcare professionals and Health Centers to register on our website in order to be added to Doctor Anytime's partner network and maintain a profile on our website. For the aforementioned services to be used, creating an account as a user/patient or as a practitioner on our website is necessary, which involves entering certain personal data. In the case where you are simply browsing the website (“visitor”), Doctor Anytime does not collect or process any information that could directly or indirectly identify you, other than those that may be automatically collected as you browse our website.
The data collected by Doctor Anytime can be grouped into the following categories (which will also be detailed below):
- Basic data about the concerned person: first name, last name, gender, date of birth
- Address (professional) related data: street, number, address supplements, city, postal
- Contact (professional) data: phone number, email address, possibly fax number
- Technical data: the IP (Internet Protocol) address of your computer, the web browser you are using, your connection speed, basic server connection data, and data collected through HTML cookies, Flash cookies, web beacons, and similar technologies (see the cookies section below)
- Content of evaluations: evaluation texts, grades, and optional additional information about the author of an evaluation
- Others: photos of practitioners / clinic, Curriculum Vitae, …
PROCESSING OF DATA ON A CASE-BY-CASE BASIS
A. Data collected automatically during the visit and interaction with our website:
As long as the online services of the site are not used and the visitor is only browsing the site, he/she is not required to provide/enter personal data. However, by simply visiting and browsing the website, some information that may directly or indirectly identify you can be automatically collected, such as:
- Technical data
Purpose of processing: Establishing the connection; displaying the content of the service/website; diagnosing errors.
Legal basis: The processing is necessary for the legitimate interests pursued by Doctor Anytime (Art. 6, §1, f) of the GDPR).
Retention period: Until the end of the existence of the legal basis.
B. Data provided directly by you (Data collected when you create a Doctor Anytime profile as a user/patient):
Doctor Anytime offers its users the possibility to create a profile on the Doctor Anytime website (hereinafter “users/patients”). When creating a profile, you can also provide other data that will allow you to use other services offered by Doctor Anytime, such as the ability to directly make appointments online with practitioners, record other (medical) information about yourself on your account, rate practitioners with whom you have had an appointment, etc. Creating a Doctor Anytime profile requires providing the following data:
- Email address
- Password
- First and last name
- Gender
- Date of birth
Purpose of processing: Creation of a Doctor Anytime profile & Use the ability to make appointments with online practitioners and communicate with them (for example, through the chat service (see below)).
Legal basis: The user/patient’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
Doctor Anytime may, with your consent, also store additional data about your user/patient profile. This includes the following data:
- Your appointment history
- The cost of each medical service, insofar as this information has been made public by the practitioner in question.
Purpose of processing: To facilitate the exercise of the right to free choice of practitioner.
Legal basis: The user/patient’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
C. Personal data collected automatically when the contact form on our website is filled out:
Visitors/users/patients who wish to contact us for any question are required to fill out the corresponding contact form. Once this form is submitted, Doctor Anytime collects and processes the following data:
- Email address
- Full name (optional)
- Phone number (optional)
- Message (free text)
Purpose of processing: Allow the processing of the question/request/comment, and to respond to you.
Legal basis: The processing is necessary for the execution of pre-contractual measures taken at the request of the user/patient and is necessary for the legitimate interests pursued by Doctor Anytime (Art. 6, §1, b) and f) GDPR).
Duration of storage: Until the request is processed/resolved, provided that there is no legal obligation for retention.
D. Basic data published on our website:
Practitioners in the Doctor Anytime network
As a practitioner, you are free to enter into a contract with us if you wish to have a profile on doctoranytime.be. You will then be part of the Doctor Anytime network. Creating such a profile allows users/patients to find information about you and make appointments with you online. Creating such a profile is necessary if you want to benefit from certain other services we offer, such as accepting online appointments, chat service with users/patients, etc. (see letter E. and following below).
Once a practitioner is part of the Doctor Anytime network, their online profile is created and the following information is displayed to allow users/patients to exercise their free choice of practitioner:
- First and last name
- Name of the clinic/medical center
- Phone number and address (of the clinic/medical center)
- Specialization/Expertise
Purpose of processing: Allow the creation of a practitioner profile on Doctor Anytime; enable users/patients to exercise their right to freely choose a practitioner.
Legal basis: The processing is necessary for the execution of the contract between Doctor Anytime and the practitioner (Art. 6, §1, b) GDPR).
Retention period: Until the end of the contractual relationship.
Upon entering into a contract with Doctor Anytime, you have the free choice to provide additional information that can also be displayed on your profile:
- Curriculum Vitae/experience
- Services provided and their price (at the request of the user/patient)
- Photos of the practitioner and his/her office
- Evaluations from patients who have used the services of doctoranytime.be, which are published on the practitioner’s profile according to the terms of use and the evaluation management policy of our website.
- The practitioner’s “score,” which is an average of patient evaluations and their number.
- The practitioner’s possible responses and comments to patient reviews.
Purpose of processing: Allow customization of the practitioner’s profile on Doctor Anytime; provide information to users/patients to allow them to exercise their right to freely choose a practitioner.
Legal basis: The practitioner’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
Practitioners not part of the Doctor Anytime network
Practitioners who do not enter into a contract with Doctor Anytime have the option to (have) create a free “basic profile” on the Doctor Anytime website. If Doctor Anytime finds professional data regarding a specific practitioner from a public source (directories, repositories, competing databases, etc.), it can contact the practitioner in question and ask for his/her consent to (have) create such a profile.
The creation of profiles based on the consent of practitioners extends the catalog presented by Doctor Anytime on its website and thus provides useful information to patients allowing them to exercise their free choice of practitioner. However, these practitioners will not be able to benefit from the services offered by Doctor Anytime (e.g., making appointments directly online). The free “basic profiles” include the following data on the practitioners in question:
- First and last name
- Specialization
- Phone number
- Professional address/clinic address
Purpose of processing: Allow the creation of basic profiles of the concerned practitioners on Doctor Anytime; enable users/patients to exercise their right to freely choose a practitioner.
In addition, Doctor Anytime collects the following data regarding you:
- Email address
Please note that the email address collected and processed is never made publicly accessible on doctoranytime.be, but is only used internally to request the consent of the concerned practitioner and to subsequently him/her, if he/she has consented, of his/her profile on the platform (e.g., number of visitors, ...) and to inform him/her of his/her rights and how they can be exercised.
Purpose of processing: Allow the creation of basic profiles of the concerned practitioners on Doctor Anytime; allow informing the practitioner of his/her profile (number of visitors, etc.) and of his/her rights, and how to exercise them.
Legal basis: The practitioner’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
E. Data collected when users/patients make (or modify) their online appointment with a practitioner in the Doctor Anytime network:
When you, as a user/patient, want to make an online appointment with a practitioner who is part of the Doctor Anytime network, certain information is collected for this purpose. This includes the following data:
- First and last name
- Phone number
- Email address
- Purpose of the appointment
- Month/day/time of the appointment
- Free text (potentially containing health-related data)
Purpose of processing: Transfer of the appointment request to the concerned practitioner; sending of the confirmation and appointment reminders.
Legal basis: The user/patient’s consent (Art. 9, §2, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
F. Personal data collected during the use of the Doctor Anytime chat:
Patients/users wishing to use the Doctor Anytime chat service are asked to log in to doctoranytime.be, without their personal information being visible to the practitioner in the Doctor Anytime network with whom they are interacting in the chat. As part of this chat service, additional medical information may be provided by the user/patient to the practitioner in question. Therefore, you, as a user/patient, must give your explicit consent to Doctor Anytime before using the chat service.
The data of users/patients and chats are stored in different locations from each other and are not linked.
The following data may be collected during the use of the chat service:
- First and last name
- Gender
- Phone number
- Email address
- Other medical information
Purpose of processing: Allow communication with practitioners in the Doctor Anytime network; scheduling appointments.
Legal basis: The user/patient’s consent (Art. 9, §2, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
G. Data collected when a user/patient/practitioner wants to use the e-Secretariat services:
e-Secretariat for users:
This is a telesecretary that patients can contact to ask questions to and about Doctor Anytime. They can also ask for help in finding a practitioner online. In order to respond to their request, the following information is requested by telephone :
- First and last name
- Phone number
- Email address
Purpose of processing: Allow the patients to ask questions and send remarks to Doctor Anytime
Legal basis: The user/patient’s consent (Art. 9, §2, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
e-Secretariat for practitioners:
This is a telesecretary that patients can contact to make an appointment with or leave a message to a practitioner who uses Doctor Anytime. In order to respond to their request, the following information is requested by telephone :
- First and last name
- Gender
- Phone number
- Email address
- Date of birth
Purpose of processing: Allow patients to book an appointment with a practitioner and the practitioner to receive the patients information for the appointment.
Legal basis: The practitioner’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
H. Data collected when you post a review regarding a practitioner with whom you have made an appointment:
The reviews themselves
Doctor Anytime offers its users/patients the opportunity to post reviews related to practitioners they have visited for a consultation. Other users/patients can benefit from this sharing of experiences to make their own informed choice of a practitioner. For these reviews to be published, certain data must be collected, including the following:
- Email address
- Content of the review
Purpose of processing: Publication of reviews; verification of the content of reviews for compliance with our guidelines.
Legal basis: The user/patient’s consent (Art. 9, §2, a) GDPR).
Duration of storage: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
Authentication of Reviews
You are not required to provide proof to authenticate the reviews you publish. However, please note that we have the right to remove reviews if we have doubts about their authenticity. We process the following data:
- Email address
- Technical data
- History of reviews published by the concerned user/patient
- Content of the review
Purpose of processing: Authentication of reviews for compliance with our guidelines; authentication of reviews so they can contribute to the free choice of the practitioner; prevent false reviews.
Legal basis: The user/patient’s consent (Art. 9, §2, a) GDPR) or the necessity of processing for the legitimate interests of other users/patients (Art. 6, §1, f) GDPR) if it is clear from the authentication process that no sensitive data (related to health) is included in the review.
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
I. Data collected in order to offer services related to the Newsletter:
Newsletter for users/patients
Users/patients affiliated with Doctor Anytime can subscribe to a Newsletter to get more information about their profile. For this purpose, the following data is collected:
- First and last name
Purpose of processing: Personalization of the Newsletter.
- Email address
Purpose of processing: Sending the Newsletter.
- Data related to the use of the user/patient's profile
Purpose of processing: Summarize useful information regarding the profile in a clear format.
Legal basis: The user/patient’s consent (Art. 6, §1, a) GDPR).
Retention period: Until the withdrawal of consent. The withdrawal of consent does not make the processing of data prior to this withdrawal unlawful.
You can unsubscribe from the Newsletter at any time, either by simple notification to the following email address: [email protected], or by clicking on the button provided for this purpose in the Newsletter.
Data recorded for sending the newsletter are kept until you unsubscribe from the Newsletter and are deleted from the *Newsletter* distribution list after unsubscribing. After you unsubscribe from the *Newsletter*, we record your email address in a dedicated list internally. Recipients on this list do not receive *Newsletters* or other email advertisements.
Purpose of processing: Compliance with legal provisions when sending Newsletters.
Legal basis: The processing is necessary for the legitimate interests of Doctor Anytime (Art. 6, §1, f) GDPR).
Retention period: No time limitation, unless the legal basis is no longer justified.
Newsletter for practitioners
Practitioners can subscribe to a Newsletter to get more information about their profile. For this purpose, the following data is collected:
- First and last name
Purpose of processing: Personalization of the Newsletter.
- Email address
Purpose of processing: Sending the Newsletter.
- Data related to the use of the practitioner's profile
Purpose of processing: Summarize useful information regarding the profile in a clear format.
Legal basis: The consent of the practitioners (Art. 6, §1, a) GDPR).
Retention period: Until the revocation of consent. The revocation of consent does not make the processing of data prior to this revocation unlawful.
You can unsubscribe from the Newsletter at any time, either by simple notification to the following email address: [email protected], or by clicking on the button provided for this purpose in the Newsletter.
Data recorded for sending the newsletter are kept until you unsubscribe from the Newsletter and are deleted from the Newsletter distribution list after unsubscribing. After you unsubscribe from the Newsletter, we record your email address in a dedicated list internally. Recipients on this list do not receive Newsletters or other email advertisements.
Purpose of Processing: Compliance with legal provisions when sending Newsletters.
Legal basis: The processing is necessary for the legitimate interests pursued by the data controller (Art. 6, §1, f) GDPR).
Retention period: No time limitation unless the legal basis is no longer justified.
J. Minors:
If we discover that we have collected personal data from a minor under the age of 18 without the verifiable consent of their parents/legal guardians, we will delete said data from our database as soon as possible, in accordance with the provisions of Article 8 of the GDPR. If you believe that we may have collected information on a minor under the age of 18, please contact the data protection officer of doctoranytime.be at the following address: [email protected].
EXCHANGE OF INFORMATION
Doctor Anytime respects the privacy of its users and only shares their information under specific circumstances. We make data concerning you available to other companies, applications, or individuals under the following circumstances:
- We may engage third parties to provide services related to our website and/or the management of phone calls made to Doctor Anytime, such as database management, maintenance services, call center, and online marketing actions. These third parties will have access to data concerning you only to fulfill the above-mentioned tasks on our behalf.
- We may share information concerning you in the event of the purchase or merger of our website with another company, or in the case of a similar business transaction. However, our website will inform you before the data concerning you is transferred and becomes subject to a different personal data protection policy, either by displaying a visible notification or by sending a notification to the email address you have provided in your account.
- We may share information concerning you in order to investigate, prevent or act on any illegal activity, if there is a suspicion of fraud, in circumstances involving potential threats to the physical integrity or other rights and interests of any person, in case of violation of the terms of use of our website, if required by law, and in all cases where we believe in good faith that sharing this information is necessary.
- We may share information concerning you in response to a subpoena, search warrant, legal process, court order, legal procedure, or any other law enforcement measure issued by any competent authority, including the national data protection authority and the data protection control authorities of other EU member states, as well as to protect and defend our legal rights or to counter any claim against us.
- In addition to the aforementioned cases, we may use the data we collect for other purposes which you will be informed of at the time of collection of said data and with your consent, to the extent necessary.
It should be noted that third parties may independently collect data concerning you, including your IP address and information on the websites you visit and the links you click, through cookies, link clicks, or other means when you visit our website or when advertisements are projected on our site. For more information, see the 'Cookies' section below.
DATA SECURITY
Doctor Anytime takes all necessary technical and organizational measures to safeguard and protect your personal data against accidental or deliberate destruction, loss, unauthorized alteration, disclosure or access, and against any other illicit processing of personal data that it manages, which it regularly controls. However, despite all the good faith efforts made by Doctor Anytime to store the personal data of its users in a secure operating environment that is not open to the public, it should be noted that there is no complete or perfect security, and Doctor Anytime cannot guarantee that there will be no accidental disclosure of your personal data. Users should immediately notify Doctor Anytime or the Data Protection Officer (DPO) of Doctor Anytime in case of loss, theft, or unauthorized use of their contact details. In such a case, we will delete your contact details from your account and update our records accordingly.
When visitors/users submit information on the doctoranytime.be site by filling in online email submission forms in order to respond to a request or benefit from a service provided by Doctor Anytime, this information must be accurate and precise. Any information provided by visitors/users to satisfy their request is considered confidential and is only transferred to the party directly concerned, and to the competent authorities according to the law in the event that the use made goes against the terms of use of doctoranytime.be and existing Belgian legislation in general. This latter can be considered appropriate in the case where the use of the doctoranytime.be site by a visitor/user violates its operating rules. In such a case, all data concerning said visitor/user, as well as their IP address, may be part of an investigation, to the extent that it is necessary to protect the rights of Doctor Anytime. In the event that data is sent to the doctoranytime.be site, this data must not be contrary to Belgian law and the principles of morality concerning the use of the Internet in general, and they must not be modified by the visitor/user who publishes them or by other people with his knowledge. This data can be used by Doctor Anytime without any claim against Doctor Anytime by the visitor/user who provided them. Each visitor/user is responsible for his use of doctoranytime.be and can only use its services for legal and legitimate purposes. The member/visitor/user is not allowed to use doctoranytime.be in a way that could destroy, disable or damage our servers or networks, or in a way that interferes with the use and enjoyment of doctoranytime.be by any other visitor/user. Visitors/users are also prohibited from creating fake accounts with fraudulent intent and from collecting or storing the personal data of other users in any way. Doctor Anytime reserves the right to pursue its claims for any damage caused by the violation of the aforementioned prohibitions by visitors/users and to take any legal action, procedure, and legal corrective judicial and extrajudicial measures in order to prevent the violation of these conditions.
Doctor Anytime reserves the right to take, as an indication but not limited to, the following measures: (a) record and store all communications between visitors/users and the website, including transactional emails and question-and-answer communications with its practitioners or other cooperating persons, (b) investigate any complaint filed in the event that a communication does not comply with the terms of use of this website and decide to remove or request the removal of such communication at its discretion, (c) remove communications and data/information sent by visitors/users that are deemed offensive, illegal, or disturbing, or that do not comply with the terms of use of doctoranytime.be, (d) delete registered members when they do not comply with the terms of use of doctoranytime.be, after warning them accordingly.
YOUR RIGHTS
You can exercise the following rights, if applicable:
- The right of access, in order to find out what data we process concerning you, for what purpose and who receives them.
- The right of rectification, to correct any incomplete or inaccurate data.
- The right to erase (the right to be forgotten), in order to have your personal data erased from our files, provided that their processing is no longer necessary.
- The right to restrict processing, in case you doubt the accuracy of your data.
- The right to data portability, in order to receive your data in a structured and commonly used format.
To exercise your rights, please send a written request to Doctor Anytime's Data Protection Officer (DPO) at the email address: [email protected], or at the postal address: 109 Rue Goffart, 1050 Ixelles.
Doctor Anytime is committed to providing you with automated means to exercise your rights, to the extent that it is technically possible, and to respond free of charge to your requests, unless your requests are frequently repeated and incur administrative costs for us due to their volume, in which case these costs will be borne by you. Doctor Anytime will make every effort to respond to any relevant request you make within thirty (30) days of its receipt. However, if the complexity of your request or the volume of information makes it impossible to respond to your request within thirty days, Doctor Anytime will inform you in writing within this period of the reasons for the delay, and will make every effort to respond to your request as soon as possible, and in any case within a maximum period of two additional months.
Doctor Anytime reserves the right not to respond to your request if it is deemed manifestly unfounded or excessive, and will inform you of the reasons why your request will not be satisfied.
In any case, you have the right to lodge a complaint with the Data Protection Authority through their website (https://www.autoriteprotectiondonnees.be/citoyen/agir/introduire-une-plainte) or by post at the following address: Rue de la Presse 35, 1000 Brussels.
Cookies
A. Purpose
The primary purpose of this policy is to provide general guidelines on the use of cookies on the doctoranytime.be website. What are cookies and why do we use them?
Cookies are small text files that are stored by the browser on your computer, tablet, mobile phone or any other device used to navigate the website www.doctoranytime.be.
Each cookie contains data such as the name of the website it comes from, its 'lifespan' (i.e., how long it remains on the device), and a value, which is usually a number. A cookie can stay on a device for up to one (1) year.
Cookies are unique to each web browser (e.g., Google Chrome, Mozilla Firefox, Apple Safari, etc.) and contain anonymous data about the websites a user has visited and the devices they have used. They also allow websites to store visitor preferences (e.g., login data, language, etc.).
In accordance with the law, we can store cookies on user devices insofar as they are strictly necessary for the proper functioning of the website. For all other types of cookies, user permission is required, meaning we must have their consent. A visitor/user/practitioner can change or withdraw their consent at any time via the cookie notice on our website.
The installation of cookies is only allowed if the visitor/user has given their consent after being clearly and extensively informed (informed consent).
This system is also called 'opt-in', as opposed to the previous 'opt-out' system which was in effect until the amendment of Directive 2002/58/EC and allowed the installation of cookies without the consent of the subscriber or user, provided that they had been previously informed and did not object to the processing of the relevant data.
Therefore, according to the above, a web service provider (e.g., an online store) or a third party (e.g., an advertising network promoting its products through the website of an online store) can only install a cookie after obtaining the informed consent of the subscriber or user.
The use of cookies allows the website to more easily remember data related to user visits by collecting useful data on the search preferences they have already set during their previous visits to the website. Therefore, the search experience will be better during the user's next visit to the website. In addition, cookies allow examining the performance and the number of visits on the website, thus improving its presentation and content according to the preferences of the visitors.
B. Types of Cookies
The most common types of cookies used by websites are the following:
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Strictly necessary cookies
These cookies store data or access data already stored in your device solely for the purpose of transmitting a communication over an electronic communications network or to the extent that it is absolutely necessary to provide you with a service of the information society that you have explicitly requested. According to the corresponding legal framework, you do not have the option to decide whether you accept or not the installation of these cookies, as it would be technically impossible for our website to provide services without them.
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Performance cookies
We use third-party cookies (Google Analytics) solely to analyze the frequency of visits to our website and to improve its performance, while taking all appropriate technical and organizational measures to process your data securely (e.g., anonymizing IP addresses). These cookies collect data on how you use the website, for example, which pages you visit most often, from which page you visited us, which type of browser you use, etc. Performance cookies collect anonymous, aggregated statistical data that cannot lead to the identification of the visitor by us.
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Advertising cookies (Third-party cookies)
We use third-party cookies (Google Analytics / Search Console) to project personalized advertisements tailored to your preferences. Through a unique number (ID), data such as your IP address, the browser you use, the advertisements that have already been displayed on your browser, and whether you accessed a website through an advertisement are identified. You have the option to object to the installation of these cookies. Our policy includes detailed information on how these cookies operate and how you can manage them. Since advertising revenues enable us to provide our services in a reliable, fast, and independent manner, we kindly ask you to accept their use.
When the Use of Cookies is Undesirable
If you choose to disable cookies, some parts of our website may not function properly. For managing and disabling cookies, here are the applicable guidelines by browser:
CHANGES TO THIS POLICY
Doctor Anytime may change its terms of use, privacy policy, and all conditions included by posting a revised version on our website at any time. Visitors/users must check for any changes each time they visit, and if they continue to use our website, it is conclusively presumed that they accept the modified terms and give their consent, agreement, and approval. If this is not the case, they must refrain from using or visiting our website and using the services it offers. Any revised edition will be in effect from the moment it is published on the doctoranytime.be website. When changes to the privacy policy are published, the 'last updated' date at the top of the page will also be revised by Doctor Anytime.
CONTACT
If you have any questions regarding this policy or the activities of Doctor Anytime in general, you can contact us at the email address: [email protected], or at the postal address: 109 Rue Goffart, 1050 Ixelles, or through the data protection officer of Doctor Anytime at the address: [email protected].