The website www.doctoranytime.be (hereby doctoranytime.be) is managed by DOCTOR ANYTIME BVBA, which has its headquarters in Ixelles (13/1 place Raymond Blyckaerts, 1050 Ixelles), the Tax Identification Number (TIN) BE 0643.899.757, and is the Controller of the personal data which we collect when you visit our website and use the services provided by doctoranytime.be, that is all the information that directly or indirectly identifies or can identify you.
Doctoranytime.be is extremely serious about the protection of your privacy and personal data and has taken all the necessary measures in order to ensure the safety and to maintain the confidentiality of the information regarding the visitors/users of the website services.
We kindly request that you read this Privacy and Personal Data Protection Policy carefully so as to be informed on the type of data that are collected from you when you visit our website and use its online services, on how said data is used, and on your rights.
This Policy serves as a notification to the data subjects, in accordance with articles 13-14 of the European Union General Data Protection Regulation (GDPR) EU 679/2016. If you have any questions regarding this Policy and the way doctoranytime.be collects and processes your personal data in general, please contact the Data Protection Officer of doctoranytime.be at: [email protected]
Doctoranytime.be is a website through which a user can make a medical appointment online “with just one click” (or by telephone), selecting the practitioner and/or Health & Diagnosis Center they prefer from a network of practitioners and Health & Diagnosis Centers cooperating with doctoranytime. Moreover, it allows health professionals and Health & Diagnosis Centers to register to our website in order to be added to the network of doctoranytime.be associates and maintain a profile on our website. For the aforementioned services to be used, the creation of a user account on our website is required, which involves entering certain personal data. In case you simply navigate the website, doctoranytime.be does not collect nor process any information that can directly or indirectly identify you, other that what may be automatically collected when you navigate our website. Specifically:
1. Data collected automatically when one visits and interacts with our website
As long as the website’s online services are not used and the user simply navigates the website, the user is not required to provide/enter any personal data. However, just by visiting and navigating the website, certain information that can directly or indirectly identify you may be collected automatically, such as:
2. Data provided directly by you
2.1. “User/Patient” personal data
Users who wish to make a medical appointment online through the doctoranytime.be website (hereby “users/patients”) and/or submit questions through the message exchange service are called to create an account, thus consent to entering the following identifying information:
2.2. “User/Doctor” personal data
The practitioners who wish to register in order to use the online services of doctoranytime.be (hereby “users/doctors”) and, in particular, maintain a profile in doctoranytime.be that will allow them to make online appointments with patients, whom they will then see at their practice, and/or use the eSecretary services of doctoranytime.be are called to fill in the corresponding registration form. Once said form is submitted, doctoranytime.be will collect and process the “users’/doctors’” following personal data:
3. Personal data collected automatically when the contact form of our website is filled in:
Visitors/Users who wish to contact us for any matter are called to fill in the relevant contact form. Once said form is submitted, doctoranytime.be will collect and process the following data
4. Personal data collected when the doctoranytime chat is used
Visitors/Users who wish to use the doctoranytime chat service are called to log in doctoranytime.be, without their personal information being visible to the practitioner with whom they interact in the chat, however. User data and chats are stored in different locations to one another and are not linked to each other.
When we collect information directly from you, we take the necessary care to establish which personal data concern minors. In any case, if we discover that we have collected any personal data from a minor under the age of 18 without the verifiable consent of their parents/legal guardians, we shall delete said data from our database as soon as possible, in accordance with the provisions of article 8 of the GDPR EU 679/2016. If you believe that we may have collected information from a minor under the age of 18, please contact the Data Protection Officer of doctoranytime.be at: [email protected]
6.1. Visible practitioner profiles
Once a user/practitioner becomes part of the doctoranytime.be network, their online profile is created, in which the following information regarding the practitioner is entered and visible in order to serve the users/patients:
doctoranytime.be uses the personal data it collects from its users for the following purposes:
Profiling: “Profiling” is the automated personal data processing in order for them to be used to assess certain personal aspects of a natural person and then make decisions that have legal effects on said natural person based on this assessment. doctoranytime.be profiles the visitors/users and users/practitioners who use its online services for the following purposes:
Doctoranytime.be respects its users’ privacy and only shares their information under specific circumstances. We make data concerning you available to other companies, applications, or persons in the following circumstances:
Doctoranytime.be shall keep the personal data it collects in electronic and/or print form for the time that is absolutely required to fulfill the aforementioned processing purposes and for as long as such retention is deemed necessary for us to comply with our legal obligations or to defend our legal interests before a court.
Doctoranytime.be does not sell its users’ personal data, while it may share them with third parties solely to fulfill the purposes stipulated in this Policy and to provide its online services. doctoranytime.be ensures contractually that the necessary measures for the security and confidentiality of the personal data processed by third parties on its behalf are taken.
doctoranytime.be does not transfer any personal data outside the European Union.
By using this website, and subject to specific legislation provisions, such as legislation on the protection of personal data within electronic communications, as applicable at any given moment, you are giving your explicit consent to all the aforementioned personal data processing cases. You are free to withdraw your consent at any moment. If you wish to withdraw your consent, please address your request to the Data Protection Officer of doctoranytime.be at: [email protected] Users who have consented to receiving newsletters by doctoranytime.be can unsubscribe by selecting the relevant field at the end of each such message.
Withdrawing your consent does not negate the legality of the processing of your personal data thus far.
As regards the data automatically collected when you navigate our website, please avoid visiting the latter if you do not wish for such data to be collected and processed.
Doctoranytime.be takes all the necessary technical and organizational measures to safeguard and protect your personal data against accidental or deliberate destruction, loss, unauthorized modification, disclosure, or access, and against any other unlawful processing of the personal data it manages, which it checks regularly. However, despite all possible and in good faith efforts made by doctoranytime.be to store its users’ personal data in a secure operational environment that is not open to the public, it should be noted that there is no such thing as complete or perfect security, and doctoranytime.be cannot guarantee that there will be no accidental disclosure of your personal data. Users must immediately notify doctoranytime.be or the Data Protection Officer of doctoranytime.be in case their contact information is lost, stolen, or used without their authorization. In any such case, we will delete your contact information from your account and update our records accordingly.
Doctoranytime.be reserves the right to take, indicatively but not limited to, the following actions: (a) record and store any communications between the visitors/users and the website, including e-mails and questions-answers to its cooperating practitioners or other persons, (b) investigate any complaint made in case a communication does not comply with the terms and conditions of use thereof, and decide to withdraw or demand the withdrawal of such a communication at its discretion, (c) withdraw communications and data/information sent by visitors/users that are deemed offensive, unlawful, or disturbing, or that do not comply with the terms and conditions of use of doctoranytime.be, (d) delete registered members when they do not comply with the terms and conditions of use of doctoranytime.be, after they have been warned accordingly.
You may exercise the following rights, where appropriate:
In order to exercise your rights, please send a relevant written request to the Data Protection Officer of doctoranytime.be at the e-mail address: [email protected], or the postal address: 13/1 place Raymond Blyckaerts, 1050 Ixelles.
Doctoranytime.be pledges to provide you with automated means to exercise your rights, to the extent that is technically feasible, and to meet your demands free of charge, unless your demands are frequently repeated and entail administrative costs for us due to their volume, in which case such costs shall be borne by you. doctoranytime.be shall make all possible efforts to respond to any relevant demand you make within thirty (30) days from its receipt. However, in case the complexity of your demand or the volume of information render your demand impossible to meet within thirty days, doctoranytime.be shall inform you in writing within that time of the reasons for the delay, and it shall make all possible efforts to meet your demand as soon as possible, and in any case within no more than two additional months.
Doctoranytime.be reserves the right to not meet your demand in case that is deemed manifestly unfounded or excessive, and it shall inform you on the reasons why your demand will not be met.
In any case, you have the right to submit a complaint to the Data Protection Authority.
What are cookies and why do we use them?
Cookies are small text files which are stored by the browser on the computer, tablet, mobile phone, or other device which one uses to navigate the www.doctoranytime.be website.
Each cookie contains data such as the name of the website from which it comes, its “lifespan” (that is, how long it will remain in the device), and a value, which is usually a number. A cookie may remain in a device for up to one (1) year.
Cookies are unique to each web browser (e.g. Google Chrome, Mozilla Firefox, Apple Safari, etc.) and contain anonymous data concerning the websites a user visited and the devices they used. They also allow websites to store visitors’ preferences (e.g. login data, language, etc.).
According to the law, we may store cookies in users’ devices insofar as it is absolutely necessary for the website to operate properly. For any other type of cookie, users’ permission is required, that is, we must have their consent. A user/visitor/subscriber can modify or withdraw their consent at any moment via the Cookie Notice on our website.
Paragraph 5 of article 4 of law 3471/2006, as amended by law 4070/2012, stipulates that installing cookies is allowed only if the subscriber or user has given their consent after having been clearly and extensively informed (informed consent).
This system is also known as “opt-in”, unlike the previous system of “opt-out” which was in effect until Directive 2002/58/EC was amended and allowed the installation of cookies without the subscriber’s or user’s consent, provided that the latter had been previously informed and not objected to the processing of the relevant data.
Therefore, according to the above mentioned, a web service provider (e.g. an online store) or third party (e.g. an advertising network promoting its products through an online store’s website) may install a cookie only after they have gotten the subscriber’s or user’s informed consent.
Types of cookies
The types of cookies most commonly used by websites are the following:
1. Strictly Necessary Cookies
The role of these cookies is to store data or access already stored data in your device for the sole purpose of transmitting a communication via a network of electronic communications or to the extent that it is absolutely necessary for you to be provided with a service of the information community which you have explicitly requested. According to the corresponding legal framework, you do not get the option to decide whether or not you will accept the installation of these cookies, as it would be technically impossible for our website to provide services without them.
2. Performance Cookies
We use third party cookies (Google Analytics) for the sole purpose of analyzing the frequency of visits to our website and improving its performance, while taking all the appropriate technical and organizational measures to process your data securely (e.g. anonymizing the IP address). These cookies collect data on the way you use the website, for instance, which pages you visit more often, from which page you visited us, what type of browser you use, etc. Performance cookies collect aggregated, anonymous statistical data which cannot lead to the identification of the visitor on our part.
3. Advertising Cookies (Third-Party Cookies)
We use so-called third-party cookies (Google Analytics / Search console) to project personalized advertisements, adapted to your preferences. Through a unique number (ID), data such as your IP address, the browser you use, advertisements that had already been shown on your browser and whether you have accessed a website through an advertisement is identified. You have the option to object to the installation of such cookies. Our Policy includes detailed information on how these cookies operate and how you can manage them. Given that ad revenue allows us to provide our services reliably, promptly, and independently, however, we kindly ask you to accept their use by us.
In case you choose to deactivate cookies, parts of our website may not function adequately. For the management and deactivation of cookies, here are the relevant guidelines by browser:
If you have any questions regarding this Policy or the activities of doctoranytime.be in general, you may contact us at the e-mail address: [email protected], or at the postal address: 13/1 place Raymond Blyckaerts, 1050 Ixelles, or through the Data Protection Officer of doctoranytime.be at: [email protected].