By accepting the DOCTOR ANYTIME general Terms and Conditions, the User expressly accepts the following provisions of the DOCTOR ANYTIME Data Protection Policy.
The services provided by DOCTOR ANYTIME through the Website (hereafter, the "Services") allow its Users to enjoy various facilities enabling them to find a practitioner in the field of health and booking/managing medical appointment. This way, two categories of users can be distinguished:
These two types of users are grouped, for the purpose of this policy, under the term «User(s)».The Website allows its Users to register, access/log-into and benefit from the Services.
The Services are made available by DOCTOR ANYTIME with the intervention of several third-parties (Doctor Anytime Members):
DOCTOR ANYTIME acts as data "controller" in accordance with the Belgian laws and, as such, DOCTOR ANYTIME is responsible for the collection and use of Users' personal data.
This following policy explains the different elements of the personal data that will be collected, the purposes of collection, any sharing of that data with third parties, User’s rights as the data subject and the measures taken to protect his personal data. DOCTOR ANYTIME draws the User's attention to the fact that the Services necessarily imply that we will collect and store personal data pertaining to the User and that DOCTOR ANYTIME will communicate some elements of the User’s personal data to third parties, as described below.
This Data Protection Policy only describes the processing of personal data performed by DOCTOR ANYTIME or on its behalf as part of the Services - the SIM Controllers, Service Providers and Identity Registrars also process User’s personal data in the context of their own services or activities; for those processing activities, please refer to their Personal Data Protection Policies.
1. THE PERSONAL DATA DOCTOR ANYTIME COLLECTS AND HOW
1.1. Personal data DOCTOR ANYTIME processes
In order to offer the Services as set out in this Data Protection Policy, DOCTOR ANYTIME processes different categories of personal data:
All the data mentioned above are mandatory in order to benefit from the Services. DOCTOR ANYTIME could process other data on a voluntary basis, but in such case, DOCTOR ANYTIME would inform the User and ask for his prior thereto.
1.2. How personal data are collected
The different categories of personal data described are either collected directly from the User or by DOCTOR ANYTIME, or a DOCTOR ANYTIME Member:
2. WHAT IS YOUR PERSONAL DATA USED FOR
The personal data DOCTOR ANYTIME collects are used to provide the User with the Services, it being understood that this includes:
The different categories of personal data are processed for the purposes and in the manner described below.
2.1. When will the Data relating to the finding a practitioner and the booking/management of appointments via the Website be processed and how
2.2. When will the Identity Data be processed and how
2.3. When will the Enrolment Data be processed and how
3. PERSONAL DATA AND THEIR SHARING
DOCTOR ANYTIME does not sell nor disclose personal data it collects about the User to third parties, except as described in this Data Protection Policy (here above and below). DOCTOR ANYTIME will only share personal data to enable the performance of any Service to which the User has chosen to use. In this respect, DOCTOR ANYTIME may share the User's personal data with other Users (practitioners who are registered on DOCTOR ANYTIME), our members, including the Service Providers, as described above.
DOCTOR ANYTIME transfers data to third parties who process data in the context of performing the Service on behalf of DOCTOR ANYTIME (subcontractors). Those actors are not authorised to use the data or disclose it in any way except as described above or to comply with legal requirements. DOCTOR ANYTIME contractually requires these third parties and its Members to appropriately safeguard the privacy and security of the personal data they process on its behalf.
DOCTOR ANYTIME may also disclose data about the User (i) if DOCTOR ANYTIME is required to do so by law or legal process, (ii) to law enforcement authorities or other government officials in accordance with their competences, or (iii) where DOCTOR ANYTIME believes that disclosure is necessary or appropriate to prevent physical harm, or (iv) in connection with an investigation into suspected or actual fraudulent or illegal activity.
DOCTOR ANYTIME also reserves the right to transfer any personal data that DOCTOR ANYTIME has about the User in the event that DOCTOR ANYTIME sells or transfers all or a portion of his business or assets affecting the Services. Should such a sale or transfer occur, DOCTOR ANYTIME will ensure that the personal information that the User has provided to DOCTOR ANYTIME remains to be treated in a manner that is consistent with this Data Protection Policy.
Doctoranytime ensures the usage and protection of the personal data in accordance with the GDPR regulations.
The patient data are stored in order to allow the patient to log in to doctoranytime and to have access to his patient account. They will also be stored in the database of the practitioner in order to guarantee an optimal follow-up of the patient.
The user data can be transmitted to various subcontractors (telesecretariat/Video Consultation), partners or affiliates of doctoranytime who are involved in the offer of doctoranytime.
4. YOUR RIGHTS AND CHOICES
4.1. Access, rectification and data portability
At any time, the User may exercise his right to access and rectify his personal data that DOCTOR ANYTIME may retain in connection with the Services, in accordance with applicable data protection laws, either through the interface of the Website itself, either by sending a request with a copy of the front of your identity card, passport or other proof of identity to the following address: [email protected], in writing to DOCTOR ANYTIME Avenue Louise 416 1050 Ixelles, or the Data Protection Officer (DPO), [email protected]
DOCTOR ANYTIME draws the attention of the User to the fact that certain elements of his personal data can be consulted via the interface of the Website and as User, he has the right to rectify and modify these data at any time. However, because the security of the Services depends on the integrity of the core identity data, the modification of these identity data will only be possible by following the steps of enrolment: either through an Identity Registrar or via the DOCTOR ANYTIME website.
Finally, as soon as applicable, the User will also have the right to data portability in accordance with applicable data privacy laws.
The User may at any time exercise his right to data deletion in accordance with applicable data protection laws, by sending a request with a copy of the front of his ID card, passport or any other proof of identity to the following address: [email protected], in writing to DOCTOR ANYTIME Avenue Louise 416 1050 Ixelles, or to the Data Protection Officer (DPO), [email protected] DOCTOR ANYTIME will refrain from using any personal data contained on this application and will only continue to store any past personal data for evidentiary purposes over a period of 2 years, after which they will be erased. Once the data has been deleted, the Users will no longer be able to use the Services.
When using the Website or the Services, the User is requested to consent to certain data processing activities. The User will have the right to withdraw his consent to such activities at any time, by sending a request with a copy of the front of his ID card, passport or other proof of identity to the following address: [email protected], in writing to DOCTOR ANYTIME Avenue Louise 416 1050 Ixelles, or to the Data Protection Officer (DPO), [email protected] Such withdrawal will not affect the awfulness of past data processing. Please note that opposing to some processing can, however, impact your continued use of the Services because DOCTOR ANYTIME can not provide the Services without processing the necessary elements to his personal data.
At any time, if the User considers that his rights have not been respected, he may also log a complaint with the Belgian Commission for the Protection of Privacy, rue de la Presse, 35 to 1000-Brussels.
5. HOW WE PROTECT PERSONAL DATA
5.1. How we ensure the integrity of stored data
DOCTOR ANYTIME maintains appropriate technical and physical safeguards to protect personal data against accidental or unlawful destruction, accidental loss, unauthorised modification, disclosure or unauthorised access, misuse and any other illegal form of processing of personal data in its possession.
The security measures DOCTOR ANYTIME adopts depend on the different types of information collected and stored.
All User’s personal data, whether used actively or archived, is stored in the servers of DOCTOR ANYTIME and not the Website itself or the Application itself. DOCTOR ANYTIME uses secured servers, which are located in Germany to store the data. No personal data will be stored outside the European Union.
Internal access to personal data is limited on a strict ‘need-to-know’ basis. Only authorised personnel, whose activity will be monitored to prevent any misuse, will be able to access the data.
6. DATA PROCESSINGIn this section of the contract, the term “processor” designates Doctoranytime; and the term “controller” designates the practitioner committed with Doctoranytime to a contract of service sales.
7. DATA TRANSFERS
DOCTOR ANYTIME does not transfer any of the User's personal data outside the European Economic Area, nor in any manner not specified here above.
This Data Protection Policy may be periodically updated to reflect changes in our personal data practices. DOCTOR ANYTIME will post a prominent notice on its Website to notify the User of any significant changes to its Data Protection Policy and indicate at the top of the notice when it was most recently updated. Where required, the User will be asked to renew his consent to this Data Protection Policy.
9. HOW TO CONTACT US
If the User has any questions or comments about this Data Protection Policy, if the User would like to exercise your rights, or to update the information that DOCTOR ANYTIME has about him or his preferences, please contact us here: [email protected], in writing to DOCTOR ANYTIME Avenue Louise 416 1050 Ixelles, or to the Data Protection Officer (DPO), [email protected]