Are you a specialist?

Join our network
join us illustration

How the system of evaluation works in doctoranytime

The user can read on this page the process of evaluation and to be able to understand how doctoranytime ensures that there is 100% transparency and objectivity.

doctoranytime introduced evaluation as a means of help both for patients and doctors. The process is different compared to other online services due to the fact that medical sector has peculiarities that doctoranytime respects.

Our goal and our philosophy is to provide unbiased, verified evaluations and every user to be able to trust and take into consideration when he chooses his doctor.

You can find below the most frequently asked questions (FAQ) and explain the logic behind the system of evaluation in doctoranytime.

Frequently Asked Questions

What is considered a review on Doctoranytime?

A review on Doctoranytime is an evaluation submitted by a patient after an appointment booked through the platform. The practitioner can also send a review invitation for appointments booked outside the platform — these invitations are limited to 30.

A review includes a rating based on three objective criteria: punctuality, cleanliness of the practice, and friendliness, as well as a mandatory comment describing the experience.

Published reviews help other patients confidently choose the right healthcare professional.

How can I submit a review?

After your appointment with a practitioner having the review functionnality active, you will automatically receive an email inviting you to fill in a review form. You can also submit your review via your personal account, under the "Manage my appointments" tab.

You have up to 60 days after your consultation to leave a review.

If your appointment was added directly by the practitioner, you may still receive a review invitation provided you gave consent and created an account on Doctoranytime.

Can my review be rejected?

Yes. To ensure a respectful and useful environment, all reviews are automatically analyzed by artificial intelligence. Doctoranytime also reserves the right to manually moderate certain reviews.

Inappropriate content: defamatory or offensive comments, or reviews containing personal information.

Diagnosis or treatment: comments about the accuracy of a diagnosis or treatment, which cannot be objectively assessed without medical expertise.

Personal information: reviews including contact details or any sensitive data.

Non-compliant reviews will not be shared with the practitioner or published on the platform.

Can the practitioner see my review?

Yes. Once your review is submitted, the practitioner can view it in their calendar or profile and has the option to respond publicly.

The review is displayed with your initials only, not your full name. The practitioner does not have access to your contact details.

The practitioner cannot refuse the publication of a review, but Doctoranytime reserves the right to remove it if it is found non-compliant (by AI or manual moderation).

How are my reviews displayed?

Reviews are published on the practitioner's profile and visible to other users.

They are sorted by submission date, from most recent to oldest.

A review is published no later than 10 days after submission unless the practitioner responds earlier, in which case it is displayed immediately.

Each review is signed with your initials only, to protect your privacy.

Can I be contacted about my review?

Yes. Doctoranytime may contact you if necessary to verify certain information.

Your contact details will never be shared with the practitioner without your explicit consent.

Why is my review anonymous?

Your privacy is our priority. Reviews are only signed with your initials, and no personal information (name, email, phone number, etc.) is displayed.

This ensures an experience that is both authentic and secure, for both the patient and the practitioner.

Do reviews influence practitioner visibility?

Yes. Reviews contribute to the average score displayed on the practitioner’s profile.

Doctoranytime also monitors trends to ensure a consistent standard of quality on the platform.

If the average score drops below 7/10 or multiple serious reviews are received, Doctoranytime reserves the right to take action, up to and including contract suspension.