How to find a practitioner(based on name)

  1. Go to the doctoranytime.be website.
  2. Type in first box of the search balk the first letters of the Name of the practitioner or medical centre you would like to book an appointment with.
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  1. Select from the drop down list the practitioner or medical centre you are looking for.
  2. Click on the Red Search button.
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If your practitioner doesn't show up in the list, it means they don't have a profile on our page yet. You can refer them directly to our website by clicking here and filling in the contact details of your practitioner.

How to find a practitioner(based on specialty)

  1. Go to the doctoranytime.be website.
  2. Type in first box of the search balk, the first letters of the Specialist you would like to book an appointment with.
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  1. Select from the drop down list the specialty you are looking for.
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  1. (Optional) Type in the second box of the search balk, the first letters of the City you would like the Specialist to be based in.
  2. (Optional) Select from the drop down list the city you are looking for.
  3. Click on the Red Search button.
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How to book an appointment

Do you know the name of the practitioner you want to book an appointment with?

Go to the doctoranytime.be website.

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Type in first box of the search balk the first letters of the Name of the practitioner or medical centre you would like to book an appointment with.

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Select from the drop down list the practitioner or medical centre you are looking for.

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Click on the Red Search button.

Go to the doctoranytime.be website.

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Type in first box of the search balk, the first letters of the Specialist you would like to book an appointment with.

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Select from the drop down list the specialty you are looking for.

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Type in the second box of the search balk, the first letters of the City you would like the specialist to be based in. Select from the drop down list the city you are looking for.

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Click on the Red Search button.

Once you have chosen a practitioner, you can continue with the following steps:

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Select the BOOK AN APPOINTMENT button on the profile page of the practitioner.

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Choose the hour which is most convenient for you. Be careful! In some cases, you will be able to choose the practice you would like to visit as well. Make sure you choose the right practice for you.

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Choose the service or reason you are visiting this practitioner.

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Optional: Add a personal message to the practitioner.

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Fill in your personal information to register as new user or sign in with your email and password if you are a registered user on doctoranytime already.

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Click on NEXT STEP.

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Verify the appointment details. Click on SUBMIT.

How to cancel an appointment

  1. Go to the doctoranytime.be website.
  2. Click on the LOGIN link on top of the page and log in with your email address and password.
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  1. On MY PAGE, you can see your upcoming appointments. Click on CANCEL APPOINTMENT.
  2. In the next step, verify the cancellation by clicking on YES, I WANT TO CANCEL THE APPOINTMENT.
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Additionally, you can cancel the appointment:

a) By calling the practitioner or our customer service or

b) By clicking on the CANCEL MY APPOINTMENT button in the confirmation email that is sent to you. This button will bring you to the doctoranytime.be homepage from which you can follow the previously explained process.

Careful!

In case of cancellation less than 24 hours before the appointment, you have to notify the practitioner directly by phone. Cancellation on the doctoranytime platform won't be possible anymore.

How to set up and manage a personal account

  1. Go to the doctoranytime.be website.
  2. Click on the PATIENTS button on top of the page and log in with your email address and password.
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  1. Fill in your personal information. Click on COMPLETE REGISTRATION.
  2. Agree with the TERMS OF USE and the PRIVACY POLICY.
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Congratulations, you have created your personal account and will now be redirected to it!
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You can immediately check your upcoming appointments on MY PAGE. To view previous appointments, go to MY APPOINTMENTS. To view reviews given in the past, go to REVIEWS.

How to modify your personal information

  1. Go to the doctoranytime.be website.
  2. Click on the LOGIN link on top of the page and log in with your email address and password.
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  1. Go to MY PROFILE. Under MY PERSONAL DETAILS, you will find your personal information. Change the information as you wish.
  2. Click on SAVE CHANGES to store the modifications.
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How to delete your account

  1. Go to the doctoranytime.be website.
  2. Click on the LOGIN link on top of the page and log in with your email address and password.
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  1. Go to MY PROFILE. Under MY PERSONAL DETAILS, you will find the DELETE MY ACCOUNT button. Click on it.
  2. Verify you want to delete your account by clicking YES in the pop-up. Your account has now been deleted.
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doctoranytime chat

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What is doctoranytime chat?

The Medical Chat is a paid service provided by Doctoranytime. The purpose is to help patients find reliable answers to their medical questions, without requiring an appointment with a doctor.

The purpose of this service is provide medical advice but can't remplace in any case a visit to the doctor. Therefore no electronic prescriptions and medical certificate can be attributed trough the Medical Chat.

Who are the available doctors ?

All the available doctors are checked for the validity of their data and have a license to practice in Belgium.

What about privacy and data protection?

The data of the users are stored in a secure databases. The conversations are anonymous and are not stored. In order for the users to receive an optimal service, the only information that is shared with the doctors are through the name, gender, age, national registration number and ID card number.

What is the refund policy ?

You will be refunded if the Medical Chat did not take place or if you encountered a technical problem preventing the reception of the answer. In these cases you can send an email to [email protected] and our team will contact you within 2 business days.

Video Consultation

What are the prerequisites for a Video Consultation?

You can perform the Video Consultation from all your devices with an internet connection (smartphone, tablet, computer). You don’t need to download anything, you will receive a secure link which gives you access to the Video Consultation.

In order to carry out the Video Consultation in the best way possible, you will need to have:

  • An excellent internet connection
  • A webcam and microphone

How to book an appointment for a Video Consultation?

Book an appointment for a Video Consultation in just a few steps:

  1. Login to your account on doctoranytime.be. If you do not have an account yet, you can easily create one.
  2. Go to the homepage and click on one of the button “Book a Video Consultation”.
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  1. Select the specialisation you are looking for and click afterwards on “Book a Video Consultation”.

    Since the Video Consultations will take place online, you don't need to take into consideration the location of the practice.

  2. Select your practitioner and click then on “Book an appointment”.
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  1. You will be redirected to the agenda of your practitioner where you will have to choose the type of consultation and the time of the appointment according to the options offered.

    The types of consultation offered for Video Consultation are not the same as the ones in the practice.

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  1. If you haven’t done it yet, you can choose the type of consultation. You can also add extra information under “A message for the practitioner”.
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  1. Fill in your information and click on “Next step”.

    - If you had booked an appointment in the past on doctoranytime, you can click on “REGISTERED USER” and fill in your username and password.

    - If this is the first time you book an appointment, you need to fill in all the information asked under “NEW USER”.

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  1. After you have clicked on “Next step”, you can choose for whom you are booking an appointment.

    This step allows you to make an appointment for another person (child, parent, etc).

  2. Next click on “submit”, then if the practitioner has actived the Online Payment, proceed to the secured payment, indien niet, zal deze stap niet verschijnen.

    You will find more information with regard to the Online Payment below.

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  1. Once your apppointment is taken, you will receive a confirmation notification. We will also send a SMS and a mail of confirmation (if checked)

    Note : You can always cancel your appointment up till 24 hours before the appointment.

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How to pay for my Video Consultation?

If your practitioner has activated the Online Payment and you have filled in all your personal details, you can proceed to the payment of your consultation. It is important to note that at the moment when you make the appointment, you only authorise the paiement (bank imprint) and that you will only be debited at the end of the consultation.

  1. Fill in payment details.

    At this point you authorize doctoranytime to deduct the amount of the consultation on your account. It is important to note that your bank account will only be debited after the consultation.

    You will not be charged if:

    - Your practitioner cancelled the appointment

    - If you cancel the appointment outside the 24 hours prior the appointment.

  2. Accept the conditions and click on “Continue to pay”.
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  1. Your appointment is now confirmed. This message will appear when you have booked your appointment and filled in all your bank details required for the prepayment.
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How to connect to the Video Consultation?

The day of the consultation you will need to connect with the virtual waiting room. This can be done in three ways:

  • From the link in the reminder sms
  • From the link the reminder mail
  • From your patient account
  1. Go to “My appointments” and click on “Start the consultation”.

    Please make sure to connect 10 minutes before the appointment. Verify if your webcam as well as your microphone are activated.

  2. You will be redirected to the virtual waiting room. Start the Video Consultation when you are ready, the practitioner will then join you. Have a good consultation !
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How to get reimbursed for the Video Consultation?

The amount will only be withdrawn from your account after the consultation. Therefore you will not be charged if:

  • The appointment has been cancelled by the practitioner
  • You have cancelled the appointment outside the 24 hours prior to the appointment.

In any other case, we ask you to contact your practitioner or our support service at [email protected]. Requests will be dealt with in accordance with our terms of use.

Do you need more information about this process?

CONTACT US

or you can call us on 04 349 94 85
Our support is available from 9 a.m. to 11 a.m. Monday to Friday.