Need help ?

If your practitioner doesn't show up in the list, it means they don't have a profile on our page yet. You can refer them directly to our website by clicking here and filling in the contact details of your practitioner.

Once you have chosen a practitioner, you can continue with the following steps:

Select the BOOK AN APPOINTMENT button on the profile page of the practitioner.

Choose the hour which is most convenient for you. Be careful! In some cases, you will be able to choose the practice you would like to visit as well. Make sure you choose the right practice for you.

Choose the service or reason you are visiting this practitioner.

Optional: Add a personal message to the practitioner.

Fill in your personal information to register as new user or sign in with your email and password if you are a registered user on doctoranytime already.

Click on NEXT STEP.

Verify the appointment details. Click on SUBMIT.

The waitinglist Feature

What is the waitinglist for?

The waitinglist allows you to be notified if an earlier appointment becomes available with a practitioner when no time slots match your availability. Instead of having to check back regularly, you can join the waitinglist and receive a notification as soon as a slot opens.

How to join the waitinglist?

Only some practitioners offer the waitinglist. Therefore, you may not be invited to join if the practitioner has not activated the feature or if you do not meet the criteria set by the practitioner. For practitioners who do offer the waitinglist, you can join it in two ways:

• When the practitioner has no more online availability
• Doctoranytime will then offer you to sign up directly for their waitinglist. If you already booked an appointment, but an earlier slot would suit you better During the confirmation, a button allows you to join the waitinglist to be notified if a slot becomes available before your chosen date. This button only appears if the appointment is within the time frame defined by the practitioner. Example: You booked an appointment in two weeks, but you would ideally like to consult next week. By joining the waitinglist, you will automatically be notified if a matching slot becomes available.

When signing up, you will be asked to:

• complete your personal information or log in to your account if not already done,
• indicate your available days (or leave all days selected if you want to be notified of any available slot),
• specify the type of consultation,
• add a comment (optional) to give more details to the practitioner. This may help them prioritize patients on their waitinglist.

How will you be notified?

As soon as a slot becomes available (another patient cancels or a new availability is added), you will receive an email informing you of the new slot. You will only receive a notification for slots that match the consultation type and availability days you indicated when signing up. It is possible that a proposed slot is already booked by another patient before you have the chance to confirm it. In that case, it will no longer appear among the available slots.

What happens to your waitinglist registration?

You remain on the list until you book an appointment, or until the expiration of the duration defined by the practitioner (often a few weeks). You can also remove yourself from the list at any time by going to your account under Manage my appointments. In the section On the waitinglist (located below your scheduled appointments), you will see the lists you joined. Click the Leave the waitinglist button to remove yourself. If you book a standard appointment via the agenda after signing up to the waitinglist, you will automatically be removed from it.

Important points to know

• A valid email address is essential to receive notifications.
• Joining the waitinglist does not guarantee an earlier appointment, but increases your chances if a slot opens.
• If you are no longer interested, you can:
  • ignore the notification emails (you will be automatically removed after a certain period),
  • or manually remove yourself from your account (see the section above).

Need help?

If you have any questions, you can contact our team via the Contact us form available on our website or by email: [email protected].

a) By calling the practitioner or our customer service or

b) By clicking on the CANCEL MY APPOINTMENT button in the confirmation email that is sent to you. This button will bring you to the doctoranytime.be homepage from which you can follow the previously explained process.

How can I get a refund for a prepaid appointment?

To get a refund, make sure to cancel within the specified cancellation window set by the healthcare professional (1-48 hours prior its scheduled time). We’ll handle the refund process, and the amount will be credited back to your original payment method. You’ll receive a full refund (100%) to the card used for the reservation.

What if I miss the appointment or cancel late?

If you miss the appointment or cancel outside the cancellation window set by the healthcare professional, you may be charged part of the service cost as compensation. However, some healthcare professionals may choose not to charge you at their discretion.

For any financial disputes, kindly resolve them directly with your healthcare professional. We’re here to facilitate a smooth experience, but the financial matters are to be handled between you and them.

You can immediately check your upcoming appointments on MY PAGE. To view previous appointments, go to MY APPOINTMENTS. To view reviews given in the past, go to REVIEWS.

What is doctoranytime chat?

The Medical Chat is a paid service provided by Doctoranytime. The purpose is to help patients find reliable answers to their medical questions, without requiring an appointment with a doctor.

The purpose of this service is provide medical advice but can't remplace in any case a visit to the doctor. Therefore no electronic prescriptions and medical certificate can be attributed trough the Medical Chat.

Who are the available doctors ?

All the available doctors are checked for the validity of their data and have a license to practice in Belgium.

What about privacy and data protection?

The data of the users are stored in a secure databases. The conversations are anonymous and are not stored. In order for the users to receive an optimal service, the only information that is shared with the doctors are through the name, gender, age, national registration number and ID card number.

What is the refund policy ?

You will be refunded if the Medical Chat did not take place or if you encountered a technical problem preventing the reception of the answer. In these cases you can send an email to [email protected] and our team will contact you within 2 business days.